Error 1500

[drop95]

when I add a virtual device I get the error 1500 or sometimes the window stays "adding virtual device" and never takes off, windows 7 32bit use

use google translator

[Terramex]

Please attach or share your zipped "C:\Windows\inf\setupapi.dev.log" file.

Also please try this Microsoft FixIt solution, reboot
Your CD or DVD drive can't read or write media

If the FixIt can't find/fix problems please attach/upload a zipped Autoruns arn file (no installation required).
Additionally, please download this tool: http://www.bustrace.com/downloads/devfilter.exe
Run it, highlight your optical drive on the left, then highlight upper/lower filters on the right.
Which filters are installed on your system ?

[drop95]

here are the files and this is what shows me the devfilter.exe:
-------------------------------------------------- -
Filter Driver Load Order Professional software bus analyzers, USB, SCSI, iSCSI, SAS, ATA, ATAPI, Fibre Channel, and more!
-------------------------------------------------- -

Upper Filter Drivers: No Upper Filter Drivers Specified for this device.
Device Object: HL-DT-ST DVD-RAM GH40L ATA Device
Lower Filter Drivers: No Lower Filter Drivers for this device Specified


thank you very much to respond

[Terramex]

Would you please also contact the official first level support with reference to this thread:
Contact Technical support - Disc Soft store

I'm a little bit confused that the autoruns file shows the GEARAspiWDM CD/DVD filter,
but it's not listed in the Filter Driver Load Order tool.

Do you have GEARAspiWDM (or the like) in the Add or Remove programs list ? If so, uninstall and try to add a device in DT.
If not, please uninstall DT&SPTD, reboot and use this installer: Driver updates - GEAR Software
Reboot and then right away uninstall the GEAR driver, reboot, reinstall DT&SPTD.

If that doesn't help please try this Microsoft FixIt solution, reboot
[URL="http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us"]Your CD or DVD drive can't read or write media

Maybe it's also worth a try to temporarily disable all non-Microsoft services to narrow down a possible conflict.
http://support.microsoft.com/kb/929135/en or https://support.steampowered.com/kb_...8043-EUJN-5239
Also temporarily uninstall Virtual CloneDrive and WinCD Emu.