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Thread: Bug on disc-soft website

  1. #1
    Experienced User
    Reef's Avatar
    Join Date
    30.03.2003
    Posts
    860

    Default Bug on disc-soft website

    While checking out the new pricing policy, I found this quite annoying bug, which makes it almost impossible to buy extra licenses:

    When you click to buy extra licenses for a product you already own, there's a button to download an already paid product. Together with this button there also seems to be a timed redirect to the download page.

    For example: I have a license for DT Pro Advanced. If I click 'Buy Now' and select DT Pro Advanced, I get a sreen with a download button on top (download already paid product) and below it I can enter information about quantity and payment method.
    If I just wait a few seconds, the screen will automatically jump to the DT Pro Advanced download page, even if I did nothing at all.

    This only seems to happen when trying to buy extra licenses of already owned products, so I think it has something to do with the download button on top of the page.

    I checked out the page source and found this piece of Java Script:
    <script language="Javascript">setTimeout("window.location. replace('https://secure.disc-soft.com/download/dtproAdv,1/full?forced=false')",10000)</script>
    This piece of Java Script causes the redirect to the download page after 10 seconds.
    Last edited by Reef : 09.02.2008 at 19:39

  2. #2
    Experienced User
    Reef's Avatar
    Join Date
    30.03.2003
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    Default

    Seems to be fixed now, thanks

  3. #3

    Default Re: Bug on disc-soft website

    I found something too, so i'll reply to your thread.

    http://www.disc-soft.com/support

    The page says
    forum on DAEMON Tools web portal: www.daemon-tools.cc or contact DAEMON Tools support team directly using link below
    But there is missing a support email link such as support@daemon-tools.cc
    the modern world:
    net helpmsg 4006

  4. #4
    Administrator

    Join Date
    26.06.2006
    Posts
    27

    Default

    This is quite bad idea to have "mailto:" links on site. Customer is forced to use "Send message" feature instead.

  5. #5

    Default

    Quote Originally Posted by dstech View Post
    This is quite bad idea to have "mailto:" links on site. Customer is forced to use "Send message" feature instead.
    It says 'using link' but no link is present. Maybe just remove the words about the link.

    OR

    change 'support team directly using link below' to 'support team directly by emailing support@daemon-tools.cc' WITHOUT mailto link.

    OR

    do you want them to use the 'For accounting and payment questions' link if yes, you should say it is not only for accounting and payment issues. I think it is a matter of confusing the user only, so this isn't bug, it's only my suggestion now.
    Last edited by Underheaven : 17.06.2008 at 04:44
    the modern world:
    net helpmsg 4006

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