View Full Version : Install failing with "Internal setup error. Contact support."

11.12.2006, 16:43
Trying to do an installation on a new computer.

The computer is a Dell laptop (clean business install), Intel Centrino Duo, with 2 gigs of ram.

Error displayed during install.

DAEMON Tools 4.08HE (32 bit)
Internal setup error. Contact support.


Computer Information
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Model Latitude D820
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1995 Mhz
Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1995 Mhz
BIOS Version/Date Dell Inc. A04, 10/13/2006
SMBIOS Version 2.4
Total Physical Memory 2,048.00 MB

11.12.2006, 17:40
Remove Document Manager, then try again.

11.12.2006, 20:00
I don't have any document managers installed.

14.12.2006, 20:51
It is component of Embassy Trust Suite

20.07.2007, 07:01
Same problem as above--recently formatted drive and installed XP Home SP2 and all updates.
I don't have any document managers nor Embassy Trust Suite.

All i have is
Adobe Acrobat
Microsoft Office 2003(PowerPoint and Word only)
Active Virus Shield (no AOL)
Sygate Personal Firewall
Spybot Search & Destroy
Active Desktop Calendar (Only Calendar features being used,
no notes, nothing)
TUT (The Ultimate Troubleshooter)
Dvix Codec (not player)
AI Roboform

20.07.2007, 07:10
Would like to add this to my previous comment: found solution to above at post here: http://www.daemon-tools.cc/dtcc/internal-setup-error-contact-support-t17788.html

thank you and sorry for perhaps posting too early

25.08.2007, 17:48
I also had problems installing version 4.09 and 4.10. What saved my day was the following: I ran the installer (4.10 with SPTD 1.50), which first installed SPTD 1.50. After that I rebooted the system and the installation went along. Unfortunately this resulted in the message "Internal setup error. Contact support". I then ran the installer with the option "Run as" (right-click the executable). I filled in the settings for the Administrator account and the installation went fine!