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View Full Version : Vista 32bit BSOD sptd.sys



zmccormick
26.02.2008, 17:49
My Dell laptop BSODs unpredictably when I stop using it. I haven't been able to determine the exact conditions under which it blue screens, but it always happens when the computer goes to sleep, or when I close the lid. I have never once seen it blue screen while I'm using it.


Some more information:
Windows Vista 32bit latest updates (as of 2/26/2008).
Daemon Tools 4.11.1 SPTD 1.53
Raxio Creator DE (I never have used this app it came on the laptop)
InfraRecorder 0.44.1 (this is the burning app I use)
No anti-virus software installed


System Model: Inspiron 1720
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 15 Stepping 11 GenuineIntel ~800 Mhz
BIOS Version: Dell Inc. A07, 2/3/2008








Here is the windbg info from the minidump:

MODULE_NAME: sptd

FAULTING_MODULE: 82400000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 474748e5

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
fffffffc

CURRENT_IRQL: 1b

FAULTING_IP:
nt!KeSetTimerEx+1c4
824ad9bb 3b58fc cmp ebx,dword ptr [eax-4]

CUSTOMER_CRASH_COUNT: 3

DEFAULT_BUCKET_ID: WRONG_SYMBOLS

BUGCHECK_STR: 0xA

LAST_CONTROL_TRANSFER: from 824ad9bb to 8248fd84

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
82207d58 824ad9bb badb0d00 00001c00 824acb3b nt!Kei386EoiHelper+0x28ec
82207de8 824ad95b 883f4870 883f4848 883f4028 nt!KeSetTimerEx+0x1c4
82207e0c 824ad7ec 883f4848 ffb15360 ffffffff nt!KeSetTimerEx+0x164
82207e2c 8d43a95a 883f4848 ffb15360 ffffffff nt!KeSetTimer+0x1b
82207e50 8070fa7f 883f4820 023f4028 8fa12a6b USBPORT+0x195a
82207e90 824a99d1 883f4820 883f4028 8fa12a6b sptd+0xda7f
82207f88 824a9321 00000000 00000000 0000079d nt!NtBuildGUID+0x4a2d
82207ff4 82490ecd 8f4ef3c8 00905a4d 00000003 nt!NtBuildGUID+0x437d
82207ff8 8f4ef3c8 00905a4d 00000003 00000004 nt!KiDispatchInterrupt+0x3d
82490ecd e1bb80fb 0000001a 00c1850f bb830000 0x8f4ef3c8
82490ed1 00000000 00c1850f bb830000 00000128 0xe1bb80fb


STACK_COMMAND: kb

FOLLOWUP_IP:
sptd+da7f
8070fa7f ?? ???

SYMBOL_STACK_INDEX: 5

SYMBOL_NAME: sptd+da7f

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: sptd.sys

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
---------


I can upgrade to the newest version of DT, but I just wanted to go ahead and post this information here because the issue is unpredictable so I won't neccesarily know if it's fixed because it doens't always happen.

Thanks,
-Zac

Copytrooper
01.03.2008, 11:48
Do you have any crash related minidump (in Windows\Minidump folder)? Send newest file to support@daemon-tools.cc with reference to this thread.

SUPPORT4
03.03.2008, 14:53
We cannot see your system from our location. So we need information from you.
Also, please upgrade your version of DT and SPTD.