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Vista 32bit BSOD sptd.sys

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  • Vista 32bit BSOD sptd.sys

    My Dell laptop BSODs unpredictably when I stop using it. I haven't been able to determine the exact conditions under which it blue screens, but it always happens when the computer goes to sleep, or when I close the lid. I have never once seen it blue screen while I'm using it.


    Some more information:
    Windows Vista 32bit latest updates (as of 2/26/2008).
    Daemon Tools 4.11.1 SPTD 1.53
    Raxio Creator DE (I never have used this app it came on the laptop)
    InfraRecorder 0.44.1 (this is the burning app I use)
    No anti-virus software installed


    System Model: Inspiron 1720
    System Type: X86-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: x64 Family 6 Model 15 Stepping 11 GenuineIntel ~800 Mhz
    BIOS Version: Dell Inc. A07, 2/3/2008









    Here is the windbg info from the minidump:

    MODULE_NAME: sptd

    FAULTING_MODULE: 82400000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 474748e5

    READ_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPoolCodeStart
    unable to get nt!MmPoolCodeEnd
    fffffffc

    CURRENT_IRQL: 1b

    FAULTING_IP:
    nt!KeSetTimerEx+1c4
    824ad9bb 3b58fc cmp ebx,dword ptr [eax-4]

    CUSTOMER_CRASH_COUNT: 3

    DEFAULT_BUCKET_ID: WRONG_SYMBOLS

    BUGCHECK_STR: 0xA

    LAST_CONTROL_TRANSFER: from 824ad9bb to 8248fd84

    STACK_TEXT:
    WARNING: Stack unwind information not available. Following frames may be wrong.
    82207d58 824ad9bb badb0d00 00001c00 824acb3b nt!Kei386EoiHelper+0x28ec
    82207de8 824ad95b 883f4870 883f4848 883f4028 nt!KeSetTimerEx+0x1c4
    82207e0c 824ad7ec 883f4848 ffb15360 ffffffff nt!KeSetTimerEx+0x164
    82207e2c 8d43a95a 883f4848 ffb15360 ffffffff nt!KeSetTimer+0x1b
    82207e50 8070fa7f 883f4820 023f4028 8fa12a6b USBPORT+0x195a
    82207e90 824a99d1 883f4820 883f4028 8fa12a6b sptd+0xda7f
    82207f88 824a9321 00000000 00000000 0000079d nt!NtBuildGUID+0x4a2d
    82207ff4 82490ecd 8f4ef3c8 00905a4d 00000003 nt!NtBuildGUID+0x437d
    82207ff8 8f4ef3c8 00905a4d 00000003 00000004 nt!KiDispatchInterrupt+0x3d
    82490ecd e1bb80fb 0000001a 00c1850f bb830000 0x8f4ef3c8
    82490ed1 00000000 00c1850f bb830000 00000128 0xe1bb80fb


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    sptd+da7f
    8070fa7f ?? ???

    SYMBOL_STACK_INDEX: 5

    SYMBOL_NAME: sptd+da7f

    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: sptd.sys

    BUCKET_ID: WRONG_SYMBOLS

    Followup: MachineOwner
    ---------



    I can upgrade to the newest version of DT, but I just wanted to go ahead and post this information here because the issue is unpredictable so I won't neccesarily know if it's fixed because it doens't always happen.

    Thanks,
    -Zac

  • #2
    Do you have any crash related minidump (in Windows\Minidump folder)? Send newest file to support@daemon-tools.cc with reference to this thread.
    Everybody be cool! You, be cool!
    They'll keep fighting! And they'll win!

    Comment


    • #3
      We cannot see your system from our location. So we need information from you.
      Also, please upgrade your version of DT and SPTD.
      DAEMON Tools Pro Support Team
      DAEMON Tools online help systems: http://daemon-help.com
      http://daemonpro-help.com

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