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mozy
03.10.2008, 05:45
I'm getting a blue screen of death at the very end of an image create with DT Pro 4.30.0302 with a message of Machine_check_exception. It always happens at the very end of the process. My DVD drive is an ASUS DRW-2014L1T.

The source cd is securom version 5 etc. I have tried on other DVD/CD's as well.

TIA

Mozy

Blazkowicz
03.10.2008, 15:28
You already made a memory test using memtest over some hours?

Stop error message in Windows XP that you may receive: "0x0000009C (0x00000004, 0x00000000, 0xb2000000, 0x00020151)" (http://support.microsoft.com/kb/329284/en)

mozy
04.10.2008, 19:50
I've done a full memory test. All passed. I'm running XP Pro SP3 with 2GB of memory.

I never have any other problems except when trying to create an image from certain newer securom CDs. Unprotected CDs I'm able to image fine.

Thanks

Blazkowicz
04.10.2008, 19:55
And how long did you run that memory test?

mozy
04.10.2008, 20:11
I used the most recent bootable cd (memtest86+ v2.0) and let it run for about 12 hours.

Blazkowicz
04.10.2008, 20:19
OK. Do you have any minidump (windows\minidump)?

mozy
04.10.2008, 20:27
I do. How do I get it to you?

Blazkowicz
04.10.2008, 20:35
You use attachment system and if it isn't working, upload it to e. g. megaupload and post the link here.

mozy
04.10.2008, 20:39
OK. Attached in a zip file.

Blazkowicz
04.10.2008, 21:01
This is a hardware error. This error was reported by the CPU via Interrupt 18.
_VAL_UC_EN_PCC_BUSCONNERR_30F which means time out of Bus and Interconnect Error.

Could be an faulty mainboard, maybe also graphic card or maybe caused when power supply doesn't deliver the correct voltage.

Have you tried to install the latest drivers and windows updates?

EDIT: Do you have a VIA chipset on your mainboard? If yes, please update your BIOS and try again.

mozy
04.10.2008, 21:46
Hmm...IRQ 18 has my video card. I'll check that out. I don't have a VIA chipset, but I will still make sure I have the latest bios.

I'll do some driver checking and testing and post back with my results.

Thank you for your help.

Mozy

mozy
05.10.2008, 00:01
OK. I've updated all of my video and chipset drivers.

The good news is that I don't get a BSOD while trying to make an image now. BTW, thank you very much for helping me to trouble shoot this. On side note, what tool do you use for the minidmp file?

However, now I get a vague "Disk imaging failed!". Again it is at the same point of the process as before (the very end). A .MDF file gets created but the .MDS doesn't.

Is there anyway to perhaps get some more verbose message? Or maybe some log file?

Thanks again!

Blazkowicz
05.10.2008, 00:06
I used "Debugging Tools for Windows" by Microsoft.


OK, please try to check Ignore read error and Subchannel reading. It isn't possible to get verbose messages :(

mozy
05.10.2008, 00:35
OK. I checked "Ignore bad blocks" and picked "Ignore error and add sector to bad block map" and left subchannels to "none".

I got the BSOD this time same as before. Should I be doing something with the Subchannel?

Blazkowicz
05.10.2008, 00:39
You can set Subchannel. You get BSOD without these options or with?

You checked if computer's temperature is ok?

mozy
05.10.2008, 00:59
If I have the check box "Ignore bad blocks" checked it get the BSOD.

If it's not checked just the error message.

What does the subchannel do?

Thanks

Mozy

Terramex
05.10.2008, 12:16
@mozy
Do you have the chance to cross-check with another drive to see whether your
drive is the culprit - respectively your drive in combination with DT Pro.
AFAIR there were problems with recent ASUS drives before.

Maybe also of help to pinpoint the problem:
Try whether it behaves the same when creating image with Alcohol 52%.

mozy
06.10.2008, 03:01
I've done some more testing and here is what happens:


No subChannel settings (ie none) and "ignore bad blocks" unchecked => Disk imaging failed error

Any subChannel setting or "ignore bad blocks" checked => BSOD


I'm not overheating, cpu and gpu temperatures are all good.

Unfortunately I don't have another option for my DVD/CD drive. My system is one I built a couple of years ago. Looks like I have another reason to lobby for a new system.

IMHH, I think there is some issue that is hardware related. I simply can't afford to get another drive to test with right now.

I can't get my system to blue screen in any other scenario.

Thanks again for all of your help.

mozy