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View Full Version : Can't activate my DT 4 PRO Advanced Trial.



CStarr
22.10.2008, 19:53
Having an odd problem. Being a fan of DT lite I thought i'd give Pro Advanced a try for the vIDE support. Anyways registered and downloaded DTPro4300303.exe . It stalls fine up to the point of activation. The window offers me the option of pay or trial. I selected trial, with the advanced version selected and my email/ name. If connects somewhere and comes back "illegal purchase" and direct me back to disk-soft.

Now the strange thing is tried the same file on another system and it activated fine. The difference between the system is the first is Vista 32 bit(failed activation) and the other(worked) is XP Pro sp2.

thanks for any thoughts.

Blazkowicz
22.10.2008, 19:54
You used same email address?
You tried to redownload the setup (it is for the system)?

CStarr
22.10.2008, 19:59
You used same email address?
You tried to redownload the setup (it is for the system)?

yes when I try to activate the trial I used the same e-mail as I used to register on the disk-soft site.
And yes I have re downloaded the file a few times now with no success getting activated.

thanks for responding.

Blazkowicz
22.10.2008, 20:25
You are using a proxy?

CStarr
22.10.2008, 21:12
No proxy here. Though I've had some communication with tech support. Here is the e-mails thus far.


> Hiya, big fan of you DT light and wanted to try advanced pro. I downloaded the trial but keep getting an "illegal purchase" error then directed here. The system I am trying to install this on is Vista 32 bit OS. The Strange thing is I was able to install and use the trial fine on a Win XP system.(using the same install file.) Can you please assist me in getting my DT Pro Advanced trial too activate properly.
>

Tech responce:

Dear Sir,

The reason is that you're trying to activate DT Pro Trial for your system while it has been already activated for another user (e-mail) on the same PC/OS.


--
Sincerely,
Tech Support

>and my responce

Thank you for the fast response. I am unsure as to how this has occurred. I've been using CT light for some time now, it replacing older DT free versions. Today was the first time I attempted to install this product. This e-mail, xxxxxx@xxxxxx.com is the one I used to register on disk-soft.com, and is the one I attempted to use in activation. On a later attempt i was successful in activating the "normal version". I uninstalled this realizing my error. Perhaps this is how i messed things up. Regardless is there a means got getting the trial or a purchased version of the DT 4 Pro advanced installed proper?

Thanks for your time.

------


And thats where I am at now. I'm plenty willing to buy it, if it works.

CStarr
22.10.2008, 22:25
You are using a proxy?
I exchanced a few e-mails with tech support:

> Hiya, big fan of you DT light and wanted to try advanced pro. I downloaded the trial but keep getting an "illegal purchase" error then directed here. The system I am trying to install this on is Vista 32 bit OS. The Strange thing is I was able to install and use the trial fine on a Win XP system.(using the same install file.) Can you please assist me in geting my DT Pro Advanced trial too activate properly.
>
-------------------
tech responce:

Dear Sir,

The reason is that you're trying to activate DT Pro Trial for your system while it has been already activated for another user (e-mail) on the same PC/OS.
--
Sincerely,
Tech Support
-------------------------
and my responce:


Thank you for the fast response. I am unsure as to how this has occurred. I've been using CT light for some time now, it replacing older DT free versions. Today was the first time I attempted to install this product. This e-mail, eashadowstar@hotmail.com is the one I used to register on disk-soft.com, and is the one I attempted to use in activation. On a later attempt i was successful in activating the "normal version". I uninstalled this realizing my error. Perhaps this is how i messed things up. Reguardless is there a means got getting the trial or a purchased version of the DT 4 Pro advanced installed proper?

Thanks for your time.

----------------

Anyways still no luck. I sopose I could always do a system restore from a back up.

becutzu
23.10.2008, 01:10
You are using a proxy?

Hello i downloaded the daemon tools trial version and when i try to install it it says that the validation period has expired and when it tryes to connect to the server the connection fails and the instalation is interrupted. What can i do for it to work??? Pls help! i am using vista 32. Thanks

professorx
25.10.2008, 16:38
I am experiencing the same problem as CStarr - always get the Software already activated by different user from the same PC/OS" message.

I can activate the Basic option however.

this is my third reply to this thread but someone keeps on deleting them ?!?

bradqui
25.10.2008, 19:59
Error:
"Software already activated by different user from the same PC/OS"

Can someone please remove any disc-soft.com accounts that I have signed up for (un-knowingly by installing the trial software) so that I can sign up using a legitimate email and try this software?

Had I known that it was going to create an account (and that it was required) I would have used a legitimate email address the first time around. I have a policy of not handing out my email address to just any company on the internet.

I can provide a list of email addresses that I used to try to activate the trial software via a private message if needed.

Thank you

bradqui
26.10.2008, 18:25
I don't understand why we are being ignored, or worse, getting our posts deleted over this topic. Can we please get some support?

Jito463
27.10.2008, 12:52
Your posts aren't being deleted. All non-customers with less than 20 posts are moderated, and thus your posts do not show up immediately.

Fool79
27.10.2008, 13:33
No, bradqui is correct, I was also involved with a thread regarding very similar problems with the account that was registered while trying to install the trial software. We had several responses and then the thread ewas removed without any warning. The link to that thread was

http://www.daemon-tools.cc/dtcc/f19/software-already-activated-different-user-same-pc-os-22395/

Anyway I dont want to purchase this software if there is a chance this will happen with the full license.

In a similar way to bradqui, when a bit of trial software asks me for an email address I dont use a valid one (junk mail is already a pain) and now it seems that because of this account beenn created in the backround I am unable to use Daemon Tools. Cant we just get the accounts removed??

Blazkowicz
27.10.2008, 14:13
They doesn't got removed, only moved into internal forum part for discussion.

Also you see the answer at announcement section.

Fool79
27.10.2008, 15:59
And so if I understand this right, if I were to purchase a copy of Daemon Tools it would still not work and you wouldn't provide support because (without any notification) your trial software created an account on a website for me??

Blazkowicz
27.10.2008, 16:15
If you purchase a copy, it doesn't matter.
Restriction is only for trial version.

sin316
27.10.2008, 17:52
i installed the trial version 2 (or 3 ?) days ago, but reinstalled it again , so i could install it in another location (i don't like installing programs etc on my windows partition). Anyway, It tells me my evaluation period has expired ?

i wonder what kinda system you using there :/

Blazkowicz
27.10.2008, 18:07
Revoke your hardware key and try again.
I see your trial license is valid until some day in November, so that message shouldn't be displayed.

Ensure you have full access to the internet and also the Setup.

bradqui
27.10.2008, 18:25
Well I just had an entertaining few minutes. I read the entire EULA that is presented upon installation. No where in that document (or in the rest of the installation) does it state that a valid e-mail address is required for activation, or that the software was going to create an account on a remote website without my authorization. As I've stated before, I would have used a valid email address the first time around had I known that this was the case.

Having a lot of training and experience in customer service, I cannot understand what the hesitation is for solving customer problems. This seems like a pretty easy fix; just deleting a few accounts so that we can continue on the process of evaluating the software.

I read the announcement made yesterday, and obviously someone is not happy that we didn't use a real email address the first time. Have none of you (admins, moderators) used a fake email address in an attempt to prevent spam and/or advertising emails?

So what is the real problem? Are we really not going to get any support?

sin316
27.10.2008, 22:08
how do i revoke it ? (i checked on my disc.soft.com account, but only see "cancel" , or is that it ?

sin316
28.10.2008, 12:10
meh, guess i wont be able to use the trial anytime soon ...

CStarr
29.10.2008, 14:31
Other then Blazkowicz, I have recieve NO help either. I gave up looking for help here. Here are the rest of my e-mails with DT tech support. (the order here is reversed. last e-mails came 1st.)

-----------------
On Wed, 22 Oct 2008 17:54:20 +0100 (BST)
> Visitor <eashadowstar@hotmail.com> wrote:
>
> > Hiya, big fan of you DT light and wanted to try advanced pro. I downloaded the trial but keep getting an "illegal purchase" error then directed here. The system I am trying to install this on is Vista 32 bit OS. The Strange thing is I was about to install and use the trial fine on a Win XP system.(using the same install file.) Can you please assist me in geting my DT Pro Advanced trial too activate properly.
> >
-------------------
Date: Wed, 22 Oct 2008 21:50:38 +0300
> From: tech@disc-soft.com
> To: eashadowstar@hotmail.com
> Subject: Re: Copy of Disc-Soft.com Message from <eashadowstar@hotmail.com> to support@daemon-tools.cc: can't activate DT Pro advanced trial
>
> Dear Sir,
>
> The reason is that you're trying to activate DT Pro Trial for your system while it has been already activated for another user (e-mail) on the same PC/OS.
>

> --
> Sincerely,
> Tech Support
------------------------------------

----- Original Message -----
From: ------ -------
To: support-eml@disc-soft.com
Sent: Wednesday, October 22, 2008 10:17 PM
Subject: RE: Copy of Disc-Soft.com Message from <eashadowstar@hotmail.com> to support@daemon-tools.cc: can't activate DT Pro advanced trial

Thank you for the fast response. I am sure as to how this has occurred. I've been using CT light for some time now, it replacing older DT free versions. Today was the first time I attempted to install this product. This e-mail, eashadowstar@hotmail.com is the one I used to register on disk-soft.com, and is the one I attempted to use in activation. On a later attempt i was successful in activating the "normal version". I uninstalled this realizing my error. Perhaps this is how i messed things up. Reguardless is there a means got getting the trial or a purchased version of the DT 4 Pro advanced installed proper?

Thanks for your time.

-------------
Hello Chris
As we can see from our data, you have successfully activated DTPro Advanced 4.30.0303 Evaluation version for your e-mail address eashadowstar@hotmail.com

Best regards
DAEMON Tools Support Team

------------

I do not doubt you do see that. Being that I have a open trial license for the next 9-8 days and can't successful install the program, I was hoping that I would get some useful info on how to fix the problem on my end. If you can not or will not help me with this please say so now and I can stop wasting both of our time. Sir, I have a genuine interest and need for a functioning vIDE software. Your product is a good one and I do not mind paying for a decent product. But lets be honest, there are other means to get it a fully activated and working DT pro advanced, I would prefer to do things proper like. Can you help me get this trial working or no?

Thanks
Chris

-------------------------

I received no reply. go figure.

Anyways I got things to work by going to a system restore point before I tried to to activate the trial. Needless to say they won't be getting my $60 a year, not because I don't like the product, cause I do and it works well. Its because my BS tolerance was surpassed. I can only assume they believe I was attempting to pirate their software. I find it Ironic that I got superior tech support regarding this product from the "pirates" then I could get here. Way to go DT support.

-CStarr

sin316
30.10.2008, 07:25
so lets see :

I can't properly INSTALL the software (yet it installs anyway)

I can't properly UNINSTALL the software (it simply refuses)

I can't properly RUN the software (it launches yet it can't be used)

It DOES KEEP starting a process all the time even if not running (Dtproshell something)


Nobody seems to care to help, nobody gives a damn anyway, so i sure as hell won't buy a product that is this invasive, with this lack of support or care.

SUPPORT2
30.10.2008, 13:49
About eashadowstar#at#hotmail.com
As we can see from our data, there were attempts to activate DTPro Trial from the same PC using 6 (six) different e-mail addresses.
In case, you have activated DTPro Trial on your PC with the one of your e-mail addresses, it means you will not be able to activate trial version on the same PC with another one.

CStarr
30.10.2008, 14:16
To Support 2. I freely admit to trying many times to get the trial working, as I am sure many other have as well. My question still is how would you get things working properly after the first failed attempt? No one from DT support has tried to answer that. So what I used 6, 12 or 1000 different e-mails? How does that effect that I could not get it activated on my end. No where in your ELUA doesn't it sate anything about e-mail address. Some folks don't give their e-mail out freely I certainly will not especially without a agreement regarding not sharing my info with others, which your install does not have. Think about it.

Can you offer support regarding my former problem? Others certainly have had the same issue judging by the news item on your main page.

I asked before about if you can't or won't help with the issue, the answer still appears to be won't. And that sir is why you fail.

bradqui
30.10.2008, 18:12
CSTarr: If you insult the support staff, I'm sure they're not going to give any support to you.

However, it may be a moot point due to the lack of support we're getting anyway. Obviously they're choosing not to support us since we didn't use a legitimate email the first time around. No matter that there wasn't any notification saying that a valid email address was needed for trial activation, or further that we would receive no support if we didn't use a valid email the first time around. No matter that we used valid emails the 2nd, 3rd, and 4th time around. One strike and you're out!

Alco
30.10.2008, 22:12
answer is quite simple:

do not enter FAKE emails....

bradqui
31.10.2008, 00:14
Alco:

The answer isn't quite that simple. If that were the case, the subsequent registrations using valid emails would have done the trick.

The problem is that there's no way to undo the first registration. And until that happens, we will continue to get the message that "Software has already been activated from this PC/OS". I have asked 3 or 4 times now to have all accounts associated with my IP/Hardware to be deleted, then I could proceed with registration using a valid email.

Any other (non-condescending) support you can give us?

Thanks

ß
31.10.2008, 01:26
answer is quite simple:

do not enter FAKE emails....

i just want to clarify this for myself. by fake you mean non existent addresses ?? ie: gj4g5jg4j54j545g4jg5j4@hdfhkh4k3hk4h.com
rather then free webmails or such ??

Z3Rr0_C0ol
31.10.2008, 03:34
answer is quite simple:

do not enter FAKE emails....

MY
answer is quite simple:

no try ... no buy !


like others described before: there was no hint what will happen when using a fake email. i used a fake email too by installing the trail for the 1st time and replyed with error that the email (no@no.com) is used by an other pc. with my 2nd try to install with "real" email i get the error that this software is allready registred with an other email for this machine.
please understand users they ALWAYS use a fake email.
what will happen when entering "real" email is showing me my "real fake" account i'm using for registering with software or webforums (like yours). this account is flooded with 2-3 tousend email/month.
if you want to keep your serious image, the only thing you can do is to reset all non-activated trail-accounts or remove them after failed activation.

Best regards
ZC

sin316
31.10.2008, 15:12
i didn't use a fake email adress ... i actually tried 2 of my real ones. Yet i get no help or support at all ... try that shoe for size (rofl)

professorx
01.11.2008, 17:03
A week has gone by and i havn't received any response from disc-soft either regarding this problem either.

Can someone admit there's a little bug somewhere?

sin316
03.11.2008, 18:32
so no help at all ?

Blazkowicz
03.11.2008, 19:17
@sin316

Just login into your Disc-Soft.com account which has the same email address as you used in forum and press on Revoke button next to your hardware key.

bradqui
03.11.2008, 19:50
It's so fun being ignored. Not only will no one even acknowledge any of the points that I made, but they won't even say specifically why they're not responding to me.

Just keep bumping the thread... this is a headache that isn't going away (unless they make this thread private too).

professorx
04.11.2008, 22:43
Can someone explain why I can activate the Basic version but not the Advanced?

I've revoked all licenses by the way prior to installation.

bradqui
07.11.2008, 22:14
The silence is deafening.

So how many support agents are there for Daemon Tools / Disk-Soft?

Why is there nothing listed in the EULA about needing a valid email?