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cozmic_debris
05.08.2009, 17:12
bought license using paypal
paypal double charged me
after over 6 hours on phone with both paypal and disc soft
I get NO resolution and license is revoked

6hrs @ $45/hr = $270
time wasted on a simple $25 program

gaurentee I'll never make this mistake again and will just start using pirated programs,, cheaper and less of a hassle to the end user.
both paypal and disc soft have terrible user support

Blazkowicz
05.08.2009, 18:35
Did you send an email using Send Message :: Disc-Soft.com (http://www.disc-soft.com/sendmsg) form?

cozmic_debris
05.08.2009, 18:44
I see you're fast at deleting comments but that's as far as it goes.

I not only used the form, but I also used the TELEPHONE and physically talked to the incompetent people in charge.
As I stated,so far I've invested well over 6 hours of my time

neither disc soft nor paypal are willing to take resposibility
and yet I'm still out $25

Blazkowicz
05.08.2009, 18:46
I will check your account, is the email address the same here as over at disc-soft?

cozmic_debris
05.08.2009, 18:54
this is my last attempt, next I go to my legal dept.
won't it feel good to know that your legal fees will be much more than the $25 I am out .............

Alco
05.08.2009, 19:14
Well, we got a complaint from Paypay (sent by user) that:
there was "unauthorized access" from Paypal "j.... at cozmos.net"

Is this your e-mail?

Of course we have refunded such transaction and respective license has been blocked.

So who sent this complaint to Paypal? (I mean "unauthorized access")
Some other hacker not you?

Please clarify this.

cozmic_debris
05.08.2009, 19:24
as I have continually said (on phone and in email)
when I reported to paypal I reported a double charge
the filipino person helping me (from paypal) called it an unauthorized charge (not me)

attached is an image from my online banking showing there is now ONE payment to disc-soft/paypal and that it is STILL paid
look at the very bottom of image.

and again, this has taken WAY TOO MUCH OF MY TIME

http://cozmos.net/filez/banking.jpg

Alco
05.08.2009, 19:27
well better send please, by PM to me all the details: WHAT happened and mention there your Disc-Soft.com and Paypal e-mails!

Alco
05.08.2009, 19:32
obviously we can not be at fault IF Paypal employees made some errors there!

Well, please send me a PM and we will clarify what happened and obviuosly we will fix the problem immediately!


Sorry for inconvenience which occured I guess due some confusion from Paypal side.

Alco
05.08.2009, 19:38
I sent you a PM...

waiting response from you...

cozmic_debris
05.08.2009, 19:44
you have 2 PM's now .......

dstech
05.08.2009, 19:57
attached is an image from my online banking showing there is now ONE payment to disc-soft/paypal and that it is STILL paid
look at the very bottom of image.

and again, this has taken WAY TOO MUCH OF MY TIME

http://cozmos.net/filez/banking.jpg

Honestly speaking there is NO any Disc-Soft transaction(s) shown on image you've attached. "PAYPAL INST XFER" has similar transaction amount but it is obvious that PayPal canceled your transaction of August, 1. Then, August 5 (i,e, today) your transaction cancellation was reversed and therefore your License has been restored now.

Even IF all this was PayPal fault we don't see any fault(s) from our side as we always MUST follow PayPal instructions regarding transaction cancellation(s).

Alco
05.08.2009, 20:00
ok after your PM we found all your transactions! (valid transaction and "unauthorized" transactions)
in our opinion the main reason for this story is confusion from Paypal side.

But anway, now situation will be fixed!

we will respond in this thread some minutes later!

thank you for your understanding!

cozmic_debris
05.08.2009, 20:12
as far as I'm concerned, if you're going to use paypal , then you're both at fault when something goes wrong and noone wants to accept responsibility

will respond once I get file downloaded and installed with no issues ..........

dstech
05.08.2009, 20:21
as far as I'm concerned, if you're going to use paypal , then you're both at fault when something goes wrong and noone wants to accept responsibility

will respond once I get file downloaded and installed with no issues ..........

Unfortunately we have NO idea why PayPal treats some transaction as unauthorized so that is your responsibility to prove them your transaction is valid.

We just give License(s) to customer(s) that reported by payment processor (PayPal) as have been paid successfully for our product(s).

cozmic_debris
05.08.2009, 20:32
file downloaded & updated, install no issue (finally)

as soon as this fiasco is resolved (on paypal's side) you can believe I'm cancelling all paypal accounts I have in use.

Alco
05.08.2009, 21:31
glad that issue is finally solved!
congrats!

well, ALL financial proccessing systems have their drawbacks and their advantages...

after you calm down you will realise that sometimes Paypal is not a very bad method of payments.