View Full Version : Install pb with Win2K/Windows installer

23.03.2004, 11:45
Operating System: Windows 2000 sp4
Burning Software: Nero
Anti-virus Software: AVG Panda
DAEMON Tools Version: 3.46

Please i really need help : i tried to install Daemon 3.41 on a PC with Windows2000. It notified a pb with windows installer and was unable to install. I tried 3.43, 3.44 and 3.46, same problem. So i made a full Windows update (to sp4) and same pb with any version of Daemon :

" Windows Installer service is not reachable. This can happening if you open Windows in safe mode, or if Windows Installer is not correctly installed. Contact your support service for help. "

and the log :

=== Verbose logging started: 23/03/2004 11:00:27 Build type: SHIP UNICODE 2.00.2600.1183 Calling process: C:\WINNT\system32\msiexec.exe ===
MSI (c) (E8:74): Resetting cached policy values
MSI (c) (E8:74): Machine policy value 'Debug' is 0
MSI (c) (E8:74): ******* RunEngine:
******* Product: C:\WINNT\Downloaded Installations\DAEMON Tools 3.46\daemon.msi
******* Action:
******* CommandLine: **********
MSI (c) (E8:74): Machine policy value 'DisableUserInstalls' is 0
MSI (c) (E8:74): Failed to connect to server. Error: 0x80040154

MSI (c) (E8:74): MainEngineThread is returning 1601
=== Verbose logging stopped: 23/03/2004 11:00:28 ===

Thanks for any help, i really don't know what to do....

23.03.2004, 12:00
Try to uninstall Panda AntiVirus. Also ensure in control panel - services Windows Installer service is not disabled.

23.03.2004, 12:52
its not a pb with antivirus software ( i tried unst them ) and not the second idee you had too, unfortunatly ( sorry too for my bad english, french speaking here most ). To be complete, i report what i saw in the win apps event log :

Failed to connect to server: Error: 0x80080005
Product : DAEMON Tools -- Error 25001. Device setup error: code 25017 (0x61B9);
122 (0x7A). Contact your support personnel.
Product: DAEMON Tools -- Installation operation failed.

thanks a lot and still need help