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View Full Version : Daemon Tools 4.35 not working under Win 7 x64



lord.fist
29.09.2009, 21:11
Hello,

Using:
Win 7 x64 ultimate
Intel i7 940
Asus P6T
6 GB DDR
64GB SSD for OS
1280 GB RAID 0, normal HDD
2XATI Radeon 4850 CrossFireX
Kaspersky A/V
2XDVD-RW

I have very weird problems with daemon tools pro:

1. It always when I start it asks for License Activation??? Is that normal?

2. It does not work at all, wont add any virtual drives, also DT Pro Agent won't start at all

3. When I try to enable SCSI in DT tools - Virtual Manager, DT Pro crashes

4. After installation it asked me to activate and i did and then when i started the program it told me that i changed my hardware configuration (???) and am working on different machine? WTF? --- i fixed this be revoking and reinstating licenses

I have bought this thing and cannot use it now. Pls fix it?

lord.fist
29.09.2009, 21:18
ALSO:


Faulting application name: DTPro.exe, version: 4.35.306.88, time stamp: 0x4a795c63
Faulting module name: Engine.dll, version: 4.35.306.88, time stamp: 0x4a795ca7
Exception code: 0xc0000005
Fault offset: 0x0001d0e3
Faulting process id: 0x900
Faulting application start time: 0x01ca4136f7e2fde6
Faulting application path: C:\Program Files (x86)\DAEMON Tools Pro\DTPro.exe
Faulting module path: C:\Program Files (x86)\DAEMON Tools Pro\Engine.dll
Report Id: 7477bafb-ad2a-11de-8428-002618a6ee48



Version=1
EventType=APPCRASH
EventTime=128987245024273469
ReportType=2
Consent=1
UploadTime=128987245024585469
ReportIdentifier=85e22c5d-ad2a-11de-8428-002618a6ee48
IntegratorReportIdentifier=85e22c5c-ad2a-11de-8428-002618a6ee48
WOW64=1
Response.BucketId=1400833475
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=DTProHlp.exe
Sig[1].Name=Application Version
Sig[1].Value=4.35.306.88
Sig[2].Name=Application Timestamp
Sig[2].Value=4a795c86
Sig[3].Name=Fault Module Name
Sig[3].Value=Engine.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=4.35.306.88
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4a795ca7
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00006746
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1050
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\DAEMON Tools Pro\DTProHlp.exe
UI[3]=DAEMON Tools Pro Helper application has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\DAEMON Tools Pro\DTProHlp.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\USER32.dll
LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
LoadedModule[6]=C:\Windows\syswow64\LPK.dll
LoadedModule[7]=C:\Windows\syswow64\USP10.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[17]=C:\Windows\syswow64\ole32.dll
LoadedModule[18]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVC R80.dll
LoadedModule[19]=C:\Windows\system32\IMM32.DLL
LoadedModule[20]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[21]=C:\PROGRA~2\KASPER~1\KASPER~1\mzvkbd3.dll
LoadedModule[22]=C:\Program Files (x86)\DAEMON Tools Pro\Engine.dll
LoadedModule[23]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[24]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[25]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[26]=C:\Windows\syswow64\comdlg32.dll
LoadedModule[27]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16385_none_ebf 82fc36c758ad5\COMCTL32.dll
LoadedModule[28]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVC P80.dll
LoadedModule[29]=C:\Windows\system32\profapi.dll
LoadedModule[30]=C:\Windows\system32\uxtheme.dll
LoadedModule[31]=C:\Windows\system32\dwmapi.dll
LoadedModule[32]=C:\Program Files (x86)\DAEMON Tools Pro\imgengine.dll
LoadedModule[33]=C:\Windows\system32\ntmarta.dll
LoadedModule[34]=C:\Windows\syswow64\WLDAP32.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=DAEMON Tools Pro Helper application
AppPath=C:\Program Files (x86)\DAEMON Tools Pro\DTProHlp.exe

Sway
30.09.2009, 20:26
Contact our Support Team - Send Message :: Disc-Soft.com (http://www.disc-soft.com/sendmsg/tech)

lord.fist
01.10.2009, 14:55
Sent msg tnx.

lord.fist
02.10.2009, 20:52
Still no answer from support just got this:


Hello

It seems you have upgraded your Windows XP or Vista to new Windows 7. Press Win+R on your keyboard (standard Run... dialog will be opened), then enter "C:\Users\All Users" to this dialog and press Enter. Windows Explorer window will be opened in the specified folder. Find "DAEMON Tools Pro" folder and remove it with all its content. Reinstall and activate DAEMON Tools Pro. Is the problem "It always when I start it asks for License Activation" still reproducible?

I haven't upgraded from Win XP, this is clean install win7.

PLS help anyone?

algosuk
01.02.2010, 11:38
same problem here: all new but some time i have a crash starting the program
Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: DTProHlp.exe
Versione applicazione: 4.35.308.131
Timestamp applicazione: 4b2b585f
Nome modulo con errori: Engine.dll
Versione modulo con errori: 4.35.308.131
Timestamp modulo con errori: 4b2b58ae
Codice eccezione: c0000005
Offset eccezione: 000117f4
Versione SO: 6.1.7600.2.0.0.256.48
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0a9e
Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
Ulteriori informazioni 3: 0a9e
Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789

the other i cant add scsi drivers

Blazkowicz
01.02.2010, 13:39
Please try to get a dump file using ProcDump.

wheatleytheamaze
23.02.2010, 20:30
Hey I deactivated Kernel debugger because i also had the daemon tools problem using the command prompt but now my computer fails to boot up. :(
Using windows vista 32 bit.
anybody know what i might be able to do to fix this?

any help would be appreciated.