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View Full Version : Problem With DTools



mattman
28.03.2004, 00:45
Operating System: Windows XP
Burning Software: Nero
Anti-virus Software: Mcafee
DAEMON Tools Version: 3.46

Hello all. Wanted to say what a nice job you guy do with these forums and software. :) I've been using DTools for a few years now, to avoid swapping cds and wasting cdr's. Just recently, I formatted my comp, and when I reinstalled DTools I get an error. It says "The folder name 'Program Files' contains and invalid character." This may be due to the fact that I installed it on my external non-main hd. I also get that msg when I try to uninstall it. Any help would be appreciated..Thanks in advance,

Matt

Andareed
28.03.2004, 02:47
Create log and post it here.

mattman
28.03.2004, 04:29
Sorry don't know how to do that..

Copytrooper
28.03.2004, 12:15
Check "Logged install" checkbox just above install button.

mattman
28.03.2004, 16:33
=== Verbose logging started: 3/28/2004 9:13:32 Build type: SHIP UNICODE 2.00.2600.1106 Calling process: C:\WINDOWS\System32\msiexec.exe ===
MSI (c) (60:78): Resetting cached policy values
MSI (c) (60:78): Machine policy value 'Debug' is 0
MSI (c) (60:78): ******* RunEngine:
******* Product: C:\WINDOWS\Downloaded Installations\DAEMON Tools 3.46\daemon.msi
******* Action:
******* CommandLine: **********
MSI (c) (60:78): Machine policy value 'DisableUserInstalls' is 0
MSI (c) (60:78): SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\WINDOWS\Downloaded Installations\DAEMON Tools 3.46\daemon.msi' against software restriction policy
MSI (c) (60:78): Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (60:78): SOFTWARE RESTRICTION POLICY: C:\WINDOWS\Downloaded Installations\DAEMON Tools 3.46\daemon.msi is not digitally signed
MSI (c) (60:78): SOFTWARE RESTRICTION POLICY: C:\WINDOWS\Downloaded Installations\DAEMON Tools 3.46\daemon.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (60:78): Cloaking enabled.
MSI (c) (60:78): End dialog not enabled
MSI (c) (60:78): Original package ==> C:\WINDOWS\Downloaded Installations\DAEMON Tools 3.46\daemon.msi
MSI (c) (60:78): Package we're running from ==> C:\DOCUME~1\DARREL~1\LOCALS~1\Temp\10f53.msi
MSI (c) (60:78): APPCOMPAT: looking for appcompat database entry with ProductCode '{56CA5D3B-3002-4E7B-90FE-071D8FDF3814}'.
MSI (c) (60:78): APPCOMPAT: no matching ProductCode found in database.
MSI (c) (60:78): APPCOMPAT: looking for appcompat database entry with ProductCode '{56CA5D3B-3002-4E7B-90FE-071D8FDF3814}'.
MSI (c) (60:78): APPCOMPAT: no matching ProductCode found in database.
MSI (c) (60:78): Transforms are not secure.
MSI (c) (60:78): Command Line: REINSTALLMODE=vemus CURRENTDIRECTORY=C:\Documents and Settings\name here\My Documents CLIENTUILEVEL=0 CLIENTPROCESSID=608
MSI (c) (60:78): Product Code passed to Engine.Initialize: '{56CA5D3B-3002-4E7B-90FE-071D8FDF3814}'
MSI (c) (60:78): Product Code from property table before transforms: '{56CA5D3B-3002-4E7B-90FE-071D8FDF3814}'
MSI (c) (60:78): Product Code from property table after transforms: '{56CA5D3B-3002-4E7B-90FE-071D8FDF3814}'
MSI (c) (60:78): Product registered: entering maintenance mode
MSI (c) (60:78): Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (60:78): Specifed source is already in a list.
MSI (c) (60:78): User policy value 'SearchOrder' is 'nmu'
MSI (c) (60:78): Machine policy value 'DisableBrowse' is 0
MSI (c) (60:78): Machine policy value 'AllowLockdownBrowse' is 0
MSI (c) (60:78): Adding new sources is allowed.
MSI (c) (60:78): Package name retrieved from configuration data: 'daemon.msi'
MSI (c) (60:78): Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2729
MSI (c) (60:78): Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (60:78): Machine policy value 'DisableMsi' is 0
MSI (c) (60:78): Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (60:78): User policy value 'AlwaysInstallElevated' is 0
MSI (c) (60:78): Product {56CA5D3B-3002-4E7B-90FE-071D8FDF3814} is admin assigned: LocalSystem owns the publish key.
MSI (c) (60:78): Product {56CA5D3B-3002-4E7B-90FE-071D8FDF3814} is managed.
MSI (c) (60:78): Running product '{56CA5D3B-3002-4E7B-90FE-071D8FDF3814}' with elevated privileges: Product is assigned.
MSI (c) (60:78): TRANSFORMS property is now:
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\Application Data
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\Favorites
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\NetHood
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\My Documents
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\PrintHood
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\Recent
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\SendTo
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\Templates
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\Local Settings\Application Data
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\My Documents\My Pictures
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\Start Menu\Programs\Administrative Tools
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\Start Menu\Programs\Startup
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\Start Menu\Programs
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\Start Menu
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\name here\Desktop
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Templates
MSI (c) (60:78): SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (c) (60:78): Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (60:78): MSCOREE not loaded loading copy from system32
MSI (c) (60:78): Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (60:78): Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
=== Logging started: 3/28/2004 9:13:33 ===
MSI (c) (60:78): Machine policy value 'DisableRollback' is 0
MSI (c) (60:78): User policy value 'DisableRollback' is 0
MSI (c) (60:78): Doing action: INSTALL
MSI (c) (60:78): Note: 1: 2262 2: ActionText 3: -2147287038
Action start 9:13:33: INSTALL.
MSI (c) (60:78): UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (60:78): Running UISequence
MSI (c) (60:78): Doing action: DaemonFindRelatedProducts
Action start 9:13:33: DaemonFindRelatedProducts.
MSI (c) (60:78): Creating MSIHANDLE (1) of type 790542 for thread 1144
Action ended 9:13:33: DaemonFindRelatedProducts. Return value 1.
MSI (c) (60:78): Skipping action: ERRCA_CANCELNEWERVERSION (condition is false)
MSI (c) (60:78): Skipping action: LaunchConditions (condition is false)
MSI (c) (60:78): Doing action: SetAllUsers
Action start 9:13:33: SetAllUsers.
Action ended 9:13:33: SetAllUsers. Return value 1.
MSI (c) (60:78): Doing action: ValidateProductID
Action start 9:13:33: ValidateProductID.
Action ended 9:13:33: ValidateProductID. Return value 1.
MSI (c) (60:78): Doing action: DIRCA_TARGETDIR
Action start 9:13:33: DIRCA_TARGETDIR.
Action ended 9:13:33: DIRCA_TARGETDIR. Return value 1.
MSI (c) (60:78): Doing action: CostInitialize
Action start 9:13:33: CostInitialize.
Action ended 9:13:33: CostInitialize. Return value 1.
MSI (c) (60:78): Doing action: FileCost
Action start 9:13:33: FileCost.
MSI (c) (60:78): Note: 1: 2205 2: 3: MsiAssembly
MSI (c) (60:78): Note: 1: 2205 2: 3: Class
MSI (c) (60:78): Note: 1: 2205 2: 3: Extension
MSI (c) (60:78): Note: 1: 2205 2: 3: TypeLib
MSI (c) (60:78): Note: 1: 2262 2: MoveFile 3: -2147287038
MSI (c) (60:78): Note: 1: 2262 2: DuplicateFile 3: -2147287038
Action ended 9:13:33: FileCost. Return value 1.
MSI (c) (60:78): Skipping action: ResumeForm (condition is false)
MSI (c) (60:78): Doing action: MaintenanceForm
Action start 9:13:33: MaintenanceForm.
Info 2898. VSI_MS_Sans_Serif13.0_0_0, MS Sans Serif, 0
Info 2898. VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783 400, MS Sans Serif, 0
Info 2898. VSI_MS_Sans_Serif16.0_1_0, MS Sans Serif, 0
Action 9:13:33: MaintenanceForm. Dialog created
Action ended 9:13:38: MaintenanceForm. Return value 1.
MSI (c) (60:78): Doing action: CostFinalize
Action start 9:13:38: CostFinalize.
MSI (c) (60:78): Note: 1: 2205 2: 3: MsiAssembly
MSI (c) (60:78): Note: 1: 2228 2: 3: MsiAssembly 4: SELECT `MsiAssembly`.`Attributes`, `MsiAssembly`.`File_Application`, `MsiAssembly`.`File_Manifest`, `Component`.`KeyPath`FROM `MsiAssembly`, `Component`WHERE `MsiAssembly`.`Component_`= `Component
`.`Component`AND `MsiAssembly`.`Component_`= ?
MSI (c) (60:78): Note: 1: 2262 2: Patch 3: -2147287038
MSI (c) (60:78): Note: 1: 2262 2: Condition 3: -2147287038
MSI (c) (60:78): Note: 1: 1324 2: Program Files 3: 1
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon, ErrorDialog,
Error 1324. The folder path 'Program Files' contains an invalid character.
MSI (c) (60:78): Product: DAEMON Tools -- Error 1324. The folder path 'Program Files' contains an invalid character.

Action ended 9:13:39: CostFinalize. Return value 3.
MSI (c) (60:78): Doing action: FatalErrorForm
Action start 9:13:39: FatalErrorForm.
Action 9:13:39: FatalErrorForm. Dialog created
Action ended 9:13:40: FatalErrorForm. Return value 1.
Action ended 9:13:40: INSTALL. Return value 3.
MSI (c) (60:78): Destroying RemoteAPI object.
Property(C): REMOVE = ALL
Property(C): PrimaryVolumeSpaceRemaining = 0
Property(C): PrimaryVolumeSpaceRequired = 0
Property(C): PrimaryVolumeSpaceAvailable = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): OutOfDiskSpace = 0
Property(C): CostingComplete = 0
Property(C): ROOTDRIVE = C:\
Property(C): EXECUTEACTION = INSTALL
Property(C): ACTION = INSTALL
Property(C): QFEUpgrade = 1
Property(C): UILevel = 5
Property(C): VersionHandler = 2.00
Property(C): OriginalDatabase = C:\WINDOWS\Downloaded Installations\DAEMON Tools 3.46\daemon.msi
Property(C): DATABASE = C:\DOCUME~1\DARREL~1\LOCALS~1\Temp\10f53.msi
Property(C): Installed = 2004/03/15 09:29:18
Property(C): COMPANYNAME = Berkshire Marketing Group
Property(C): USERNAME = name here
Property(C): Privileged = 1
Property(C): Date = 3/28/2004
Property(C): Time = 9:13:40
Property(C): RedirectedDllSupport = 2
Property(C): MsiWin32AssemblySupport = 5.1.2600.1106
Property(C): TTCSupport = 1
Property(C): ColorBits = 32
Property(C): TextHeight = 16
Property(C): BorderSide = 1
Property(C): BorderTop = 1
Property(C): CaptionHeight = 26
Property(C): ScreenY = 768
Property(C): ScreenX = 1024
Property(C): SystemLanguageID = 1033
Property(C): ComputerName = BERKSHIR-NHNBNG
Property(C): UserLanguageID = 1033
Property(C): UserSID = S-1-5-21-57989841-1677128483-839522115-1003
Property(C): LogonUser = name here
Property(C): AdminUser = 1
Property(C): VirtualMemory = 2365
Property(C): PhysicalMemory = 1023
Property(C): Intel = 15
Property(C): ShellAdvtSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): GPTSupport = 1
Property(C): FontsFolder = C:\WINDOWS\Fonts\
Property(C): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\
Property(C): ProgramMenuFolder = C:\Documents and Settings\All Users\Start Menu\Programs\
Property(C): StartupFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Property(C): AdminToolsFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\
Property(C): MyPicturesFolder = C:\Documents and Settings\name here\My Documents\My Pictures\
Property(C): LocalAppDataFolder = C:\Documents and Settings\name here\Local Settings\Application Data\
Property(C): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\
Property(C): TemplateFolder = C:\Documents and Settings\All Users\Templates\
Property(C): SendToFolder = C:\Documents and Settings\name here\SendTo\
Property(C): RecentFolder = C:\Documents and Settings\name here\Recent\
Property(C): PrintHoodFolder = C:\Documents and Settings\name here\PrintHood\
Property(C): PersonalFolder = C:\Documents and Settings\name here\My Documents\
Property(C): NetHoodFolder = C:\Documents and Settings\name here\NetHood\
Property(C): FavoritesFolder = C:\Documents and Settings\name here\Favorites\
Property(C): AppDataFolder = C:\Documents and Settings\name here\Application Data\
Property(C): CommonFilesFolder = C:\Program Files\Common Files\
Property(C): ProgramFilesFolder = C:\Program Files\
Property(C): TempFolder = C:\DOCUME~1\DARREL~1\LOCALS~1\Temp\
Property(C): RemoteAdminTS = 1
Property(C): System16Folder = C:\WINDOWS\System\
Property(C): WindowsVolume = C:\
Property(C): MsiNTProductType = 1
Property(C): ServicePackLevelMinor = 0
Property(C): ServicePackLevel = 1
Property(C): WindowsBuild = 2600
Property(C): DISABLEADVTSHORTCUTS = 1
Property(C): DRIVER0 = **********
Property(C): MsiHiddenProperties = DRIVER0;DRIVER1
Property(C): ARPPRODUCTICON = _daemoncp.exe
Property(C): DRIVER1 = **********
Property(C): UpgradeCode = {25C1F3B4-F317-41F4-AE1C-FBD533DE1253}
Property(C): TARGETDIR = E:\Program Files\D-Tools
Property(C): _3AEFD1B6282A45388F879BD563581133 = E:\Program Files\D-Tools\Icons
Property(C): _71BE3D3665624B77B7D179FFA0034F32 = C:\WINDOWS\SYSTEM32\Drivers
Property(C): _FFB3C6D21DA04C19B88373AD3A9EEE74 = E:\Program Files\D-Tools\Plugins\Images
Property(C): _49873D75A85B41A09DCF67EC24FD49F5 = E:\Program Files\D-Tools\Help
Property(C): VersionNT = 501
Property(C): DesktopFolder = C:\Documents and Settings\All Users\Desktop\
Property(C): _AA5686DBB87B4B8FA4E3ACB6086EB296 = E:\Program Files\D-Tools\Lang
Property(C): SystemFolder = C:\WINDOWS\System32\
Property(C): WindowsFolder = C:\WINDOWS
Property(C): ProductName = DAEMON Tools
Property(C): ProductCode = {56CA5D3B-3002-4E7B-90FE-071D8FDF3814}
Property(C): ProductVersion = 3.46.0
Property(C): Manufacturer = DAEMON'S HOME
Property(C): ARPHELPLINK = support@daemon-tools.cc
Property(C): ARPCONTACT = DAEMON'S HOME
Property(C): ARPURLINFOABOUT = http://www.daemon-tools.cc
Property(C): ProductLanguage = 1033
Property(C): SecureCustomProperties = PREVIOUSVERSIONSINSTALLED;NEWERPRODUCTFOUND;DRIVER 0;DRIVER1;DaemonDriverInstall
Property(C): VersionMsi = 2.00
Property(C): VersionDatabase = 200
Property(C): PRODUCTLANGUAGE = 1033
Property(C): CLIENTPROCESSID = 608
Property(C): CLIENTUILEVEL = 0
Property(C): CURRENTDIRECTORY = C:\Documents and Settings\name here\My Documents
Property(C): REINSTALLMODE = vemus
Property(C): ProductToBeRegistered = 1
Property(C): ProductState = 5
Property(C): PackageCode = {75AC544C-C2F2-45F1-991F-8AC6CF687776}
Property(C): VSDVERSIONMSG = Unable to install because a newer version of this product is already installed.
Property(C): ALLUSERS = 1
Property(C): MaintenanceForm_Action = Remove
Property(C): DefaultUIFont = VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783 400
Property(C): ErrorDialog = ErrorDialog
Property(C): SFF_UpFldrBtn = UpFldrBtn
Property(C): SFF_NewFldrBtn = NewFldrBtn
Property(C): WelcomeForm_NextArgs = FolderForm
Property(C): FolderForm_PrevArgs = WelcomeForm
Property(C): FolderForm_NextArgs = ConfirmInstallForm
Property(C): ConfirmInstallForm_PrevArgs = FolderForm
=== Logging stopped: 3/28/2004 9:13:41 ===
MSI (c) (60:78): Grabbed execution mutex.
MSI (c) (60:78): Cleaning up uninstalled install packages, if any exist
MSI (c) (60:78): MainEngineThread is returning 1603
=== Verbose logging stopped: 3/28/2004 9:13:41 ===

mattman
28.03.2004, 19:20
I think it is due to the fact that I entered the drive name of my DVD drive and not my external HD. Now I cant remove it because the drive does not exist. Anything I can do?

Andareed
28.03.2004, 22:46
Try to change some other harddisk/cdrom to missing drive letter. If this fails, check out common probs/sol'ns forum for manual uninstall details.

mattman
05.04.2004, 00:06
I tried that already and no luck. Anyways, can't seem to find manual uninstallation in that suggested forum. Maybe I'm just slow today?..

Copytrooper
05.04.2004, 00:28
Check thread about error 25002 in common problems and solutions forum!