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View Full Version : DTLite Gadget crashes sidebar.exe



Ender080
30.04.2010, 06:16
Since I installed DTLite 4.35.6.0091 the sidebar.exe crashes regulary every 24-36 hours. Closing the gadget stops this.

System log shows the following:


<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-04-28T02:14:51.000000000Z" />
<EventRecordID>5722</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxxxxxx</Computer>
<Security />
</System>
<EventData>
<Data>sidebar.exe</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bc9e1</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5be02b</Data>
<Data>c0000005</Data>
<Data>0000000000031ccf</Data>
</EventData>
</Event>

OS is Windows 7 x64. The gadget worked flawlessly before the new version was installed (ok, mostly - sometimes mixing icons).

Sway
30.04.2010, 08:12
Please send your crash dump to our support team - support-eml@disc-soft.com.

Ender080
30.04.2010, 10:57
stupid question: which crashdump und where can I find it? Windows just regulary asks me (when using the daemon gagdet), if I want to restart the "sidebar.exe" - next time this happens I'll take a closer look at the dialog (will be back in the next 36h :tongue: )

ggravier
02.05.2010, 13:50
stupid question: which crashdump und where can I find it? Windows just regulary asks me (when using the daemon gagdet), if I want to restart the "sidebar.exe" - next time this happens I'll take a closer look at the dialog (will be back in the next 36h :tongue: )

On my side (also Win 7 x64) what happens with the DT widget running is that when OS tries to stop the machine, the sidebar refuses to stop and I have to manually tell Windows to kill it.

So I guess similar problem...

Ender080
02.05.2010, 19:51
ok, mailed a crash dump to the support - but it is more then 250MB big. Anyone an idea how to get a minidump? Local dumps from WER didn't work for sidebar.exe

jloucky
06.05.2010, 10:40
Same here, Win7 32bit. Any hints where can I find those dumps?

Sway
06.05.2010, 11:27
Try to use ProcDump (http://technet.microsoft.com/en-us/sysinternals/dd996900(en-us).aspx) utility to get a dump.

CrimsonKnight13
10.05.2010, 00:04
I can confirm that I have the same exact error on Win7 x64 all of the time. It never fails to happen & it started with the current version as the OP described.

Sway
11.05.2010, 09:37
2all: Do you use sleep mode or hibernate? Any specific gadgets besides DT gadget? Any peculiar screensaver?

Ender080
11.05.2010, 20:25
no sleep mode, no hibernation, no screen saver - display is switched off after 30min of inactivity, system runs 24/7, desktop background is a slideshow

Gadgets: the weather forecast from Microsoft, a self made digital clock and a bunch of gadgets from Orbmu2k (volume, network and cpu usage, top5 for memory and processor and the gpu observer on an ATI 4850)

Sway
12.05.2010, 11:04
a self made digital clock
Could you post this gadget for testing?

Ender080
12.05.2010, 18:03
OK, before we start checking all combinations of gadgets I removed all but the DTLite gadget and will report if it still crashes sidebar.exe.

Please keep in mind that there was no problem like this with the previous release of DTLite.

Sway
12.05.2010, 19:03
Thank you for info.. we are investigating this issue :(

Ender080
12.05.2010, 20:16
OK, before we start checking all combinations of gadgets I removed all but the DTLite gadget and will report if it still crashes sidebar.exe.

Edit (wrong tense, may lead to confusion): ... I've removed all ...

It might take some time before a crash occurs...

Ender080
13.05.2010, 08:17
Here it comes: a few minutes ago I turned on the display and windows reported the crash of sidebar.exe. This time the only gadget running was the DTLite one. I've started procdump to work on hung applications and gonna mail the mini dump.

Sway
13.05.2010, 09:28
Please try to disable 'Auto update' option for RSS in gadget.

Ender080
15.05.2010, 07:48
Disabling autoupdate seems to stop the crashes. At least the gadget didn't crash sidebar.exe for 48 hours now.

Sway
15.05.2010, 17:24
Thank you! Our devs do their best to fix this issue.

alex_tzardea
15.09.2010, 10:18
I have the sidebar crash problem 2 since DTLite installed,i have W7x64 Ultimate,max perf profile,so no screen saver,hiernation or other things like that,gadgets running are:
Imp's CPU Meter,wheater forecast(MS),Picture Slideshow(MS), calendar(MS),Digital world clock,Daemoon Tools Gadget(2 virtual drives),App Launcher v3,Bluetooth QuickLaunch. i reinstalled Windows,same problem,crashes 2-3 times a day:( Error log is:
(sorry for errors,is google translated)
Apply names? Ie defects: sidebar.exe, version: 6.1.7600.16385, timestamp: 0x4a5bc9e1
Defective module name: ntdll.dll, version: 6.1.7600.16559, timestamp: 0x4ba9b802
Exception code? Ie: 0xc0000374
Fault displacement: 0x00000000000c6df2
ID process defect: 0xaec
Starting time apply? Ie defects: 0x01cb544b2ec27a95
Way to apply? Ie defects: C: \ Program Files \ Windows Sidebar \ sidebar.exe
Path mode defective C: \ Windows \ System32 \ ntdll.dll
Report ID: 1042cd97-c08d-11df-a21d-0009dd501a5b

Sway
15.09.2010, 10:22
Go to News(RSS) in DT Gadget and uncheck 'Auto update' checkbox.

Nodens
07.10.2010, 11:20
Reporting that this fix also worked for me, running the Pro Advanced's gadget (Though they're prolly the same).