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DarkNai
31.08.2010, 15:18
I was installing D-Tools Lite and during the STPD driver install the installation hung then my laptop shutdown on me. I've been getting this error ever since:


Problem signature:
Problem Event Name: APPCRASH
Application Name: DTLite.exe
Application Version: 4.35.6.91
Application Timestamp: 4bb4645f
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 00026842
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 9225
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I've uninstalled D-Tools lite countless times as well as used the STPD remover to perform clean installations, but it continues to crash whenever I try to start it.

I am running Windows 7 upgraded from Windows Vista where there was no daemon tools previously installed. Can anyone help? Thanks in advance.

Sway
01.09.2010, 09:23
Registry and SPTD problems | DAEMON Pro Help (http://www.daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html)
Security software solutions | DAEMON Pro Help (http://www.daemonpro-help.com/en/problems_and_solutions/security_software_solutions.html)
Do you have any security software installed?
Did you try to install the latest SPTD version?

DarkNai
01.09.2010, 13:26
Only software I would have installed would be avgFree and yes I have installed the lasted STPD separately and D-Tools Lite afterwards, it still does not work.

Sway
01.09.2010, 15:08
Did you follow Security software solutions | DAEMON Pro Help (http://www.daemonpro-help.com/en/problems_and_solutions/security_software_solutions.html) guide carefully?

DarkNai
01.09.2010, 15:55
Yea I followed both documents carefully, although nothing in the security document really applied to me. I've done the SPTD removal from the registry a number of time and the result is still the same.

Sway
01.09.2010, 16:37
Please contact our Support Team - Send Message :: Disc-Soft.com (http://www.disc-soft.com/sendmsg/tech). Provide a link to current thread in your email. Thank you.