View Full Version : Error 1500

02.07.2012, 09:38
when I add a virtual device I get the error 1500 or sometimes the window stays "adding virtual device" and never takes off, windows 7 32bit use

use google translator

02.07.2012, 15:58
Please attach or share your zipped "C:\Windows\inf\setupapi.dev.log" file.

Also please try this Microsoft FixIt solution, reboot
Your CD or DVD drive can't read or write media (http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us)

If the FixIt can't find/fix problems please attach/upload a zipped Autoruns (http://technet.microsoft.com/en-us/sysinternals/bb963902) arn file (no installation required).
Additionally, please download this tool: http://www.bustrace.com/downloads/devfilter.exe
Run it, highlight your optical drive on the left, then highlight upper/lower filters on the right.
Which filters are installed on your system ?

02.07.2012, 22:16
here are the files and this is what shows me the devfilter.exe:
-------------------------------------------------- -
Filter Driver Load Order Professional software bus analyzers, USB, SCSI, iSCSI, SAS, ATA, ATAPI, Fibre Channel, and more! (http://www.bustrace.com)
-------------------------------------------------- -

Upper Filter Drivers: No Upper Filter Drivers Specified for this device.
Device Object: HL-DT-ST DVD-RAM GH40L ATA Device
Lower Filter Drivers: No Lower Filter Drivers for this device Specified

thank you very much to respond

05.07.2012, 17:50
Would you please also contact the official first level support with reference to this thread:
Contact Technical support - Disc Soft store (http://www.disc-soft.com/sendmsg/techsupport)

I'm a little bit confused that the autoruns file shows the GEARAspiWDM CD/DVD filter,
but it's not listed in the Filter Driver Load Order tool.

Do you have GEARAspiWDM (or the like) in the Add or Remove programs list ? If so, uninstall and try to add a device in DT.
If not, please uninstall DT&SPTD, reboot and use this installer: Driver updates - GEAR Software (http://www.gearsoftware.com/support/drivers.php)
Reboot and then right away uninstall the GEAR driver, reboot, reinstall DT&SPTD.

If that doesn't help please try this Microsoft FixIt solution, reboot
Your CD or DVD drive can't read or write media

Maybe it's also worth a try to temporarily disable all non-Microsoft services to narrow down a possible conflict.
http://support.microsoft.com/kb/929135/en (http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us) or [url]https://support.steampowered.com/kb_article.php?ref=8043-EUJN-5239
Also temporarily uninstall Virtual CloneDrive and WinCD Emu.