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DT5.4Std (Licenced) Crash on Load, Crash on Uninstall

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  • DT5.4Std (Licenced) Crash on Load, Crash on Uninstall

    When loading Windows, the app crashes instantly, and the gadget cannot initialize. When I tried to uninstall (I installed over DTLite, although it said it successfully uninstalled this first), it also crashes - therefore I can't run it, and can't remove it.

    Please advise:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: DTPro.exe
    Application Version: 5.4.0.377
    Application Timestamp: 525fb299
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.18229
    Fault Module Timestamp: 51fb1116
    Exception Code: c06d007e
    Exception Offset: 0000c41f
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Au_.exe
    Application Version: 5.4.0.377
    Application Timestamp: 4bc06cda
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.18229
    Fault Module Timestamp: 51fb1116
    Exception Code: c06d007e
    Exception Offset: 0000c41f
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

  • #2
    Please try to manually uninstall DT Pro & SPTD analogous to the procedure described here: Removing DAEMON Tools Lite manually | daemon-help.com
    Reboot, and also delete C:\ProgramData\DAEMON Tools Pro. Now install DT Pro again.
    Last edited by Terramex; 01.01.2014, 11:43.
    I'm not employed by Disc Soft and my views do not necessarily reflect the ones of the company.

    Comment


    • #3
      Before I re-install, is it likely the gadget that is causing the problems, or has that been reliable? It installed & runs perfectly on the gf's machine (so-far-sao-good, done a few installs so far, but haven't tried to burn -and yes, I bought a two-license code)... Just looking for any preventative measures that you can suggest.

      Comment


      • #4
        Thanks, it worked for me.

        juegos friv

        Comment


        • #5
          I don't know about a general problem with that versions' gadget.
          Have you already tried without gadget ? Or to uninstall & reinstall gadget ?
          Though i'd first try the procedure described before.

          As the forum provides more of an additional/secondary user-to-user support please also contact
          the official support team with reference to this thread.
          I'm not employed by Disc Soft and my views do not necessarily reflect the ones of the company.

          Comment


          • #6
            So far, so good. Thanks for the quick replies!

            Comment

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