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Methadon
08.11.2005, 16:07
I'll think that a sticky like "Look in the Common Problems and Solutions forum before you post here" is needed.
Or a sticky that says: "SEARCH BEFORE YOU POST!"

Lately to many posts about the same problem has shown up,
people doesn't even look for similar threads/problems in this forum (Daemon Tools SUPPORT).

People just ignore that i says "READ BEFORE POSTING IN THE SUPPORT FORUM!!!" under the Common Problems and Solutions forum. They just go straight to the Support forum and create a new thread without even looking around or searching before posting.

(I didn't really know where to post this, but I posted it here because the thread is about this forum category.)

Copytrooper
08.11.2005, 16:14
Unfortunately this won't help. Some ppl just ignore everything - sticky threads, forum descriptions, board rules ... whatever.

Methadon
08.11.2005, 16:15
Unfortunately this won't help. Some ppl just ignore everything - sticky threads, forum descriptions, board rules ... whatever.
You are probably right.

johngalt
08.11.2005, 18:49
no probably right about it. One of the forums I moderate has a 'start page' where you have to click "Yes, I have read and understand these rules" - and the main rule s to search.

Sadly, I have to point out left and right that a person's RFC / RFE has already been requested in the past, or that their problem has been mentioned by many people before them and that possible solutions and workarounds are in a particular thread...

n00bs just basically want their hand held - they don't want to know *how* something works, and they don't want to spend any time troubleshooting - they want it working perfectly OOB and then scream bloody murder when it does not - no reading skills to speak of and no time to RTFM.

I fluctuate - sometimes I am downright rude to them (especially when they get rude with me) and sometimes I just sigh and lock the thread with an appropriate link.

Underheaven
08.11.2005, 18:52
We already have this. In two posts that I consider very informative. Its only in the Bug Report forum though.

edit, fixed embedded image (sorry about the permissions problem) :
http://jpg.250kb.de/a6b16fa3b74459c2f212720f2fdfbe4c.jpg

johngalt
08.11.2005, 18:53
I tried to look at the image, and get this messge:


johngalt, you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

Methadon
08.11.2005, 19:06
I could look at the image.
Maybe only customers can view the image, though I don't see the point of doing that.

johngalt
08.11.2005, 19:16
or anyone with elevated user group level than just plain old user - which is what I am :P