Invalid purchase

[FordPrefect]

Yes, an internet connection is mandatory to install / activate.

Additionally you must at least once a month be connected to the internet - if not DT ceases to function or at least some features do not work anymore, don't remember exactly.

[nimrodi]

G
Well, the original problem I reported was after changing _nothing_. I already had an install working, and it at some point stopped working. What was found in your logs was my recovery effort of installing a new version, running it, and then reactivating it with the new key.

I still think it's a user error (preventing DT from connecting to the internet by accidentally denying access via ZoneAlarm), just not the user error you think.

H@P

Hi, i am intending to purchase DT Pro Advanced, but did i got that right that it needs an internet connection to get it installed/run? What about those who want to install it on an offline PC? Or is the connection just required for the update function?

Many thanks for your answers!

[LocutusofBorg]

that it suddenly stopped working is indeed a bug that was in
old DT Pro - we ironed that bug out some versions ago.

So it was not your fault and your attempts to get Pro working
again then just lead to confusion of the license-system.
So: You did nothing wrong, it was just a matter of bad
circumstances, therefore my suggestion: delete old installers
& keyfiles after you installed DT Pro, you can then later anytime
redownload them via your customer-account

[H@P]

We do not left someone in the rain here.

Good to know. And I'll continue to support companies with that attitude.

BTW: The error described here is indeed an user-error - it is typical if you use wrong activation-file. My suggestion is to delete the installer & the key as soon as you have DT Pro installed - as it can be anytime redownloaded at the customers area. This way, I avoid to mix things up

Well, the original problem I reported was after changing _nothing_. I already had an install working, and it at some point stopped working. What was found in your logs was my recovery effort of installing a new version, running it, and then reactivating it with the new key.

I still think it's a user error (preventing DT from connecting to the internet by accidentally denying access via ZoneAlarm), just not the user error you think.

H@P

[LocutusofBorg]

and most important: We have widely known reputation to
handle such things without much bureaucracy - as Alco already
pointed out weeks ago, in such cases we would take care that
the user will get what he paid for. We do not left someone in
the rain here.

BTW: The error described here is indeed an user-error - it is typical if
you use wrong activation-file. My suggestion is to delete the
installer & the key as soon as you have DT Pro installed -
as it can be anytime redownloaded at the customers area. This way,
I avoid to mix things up

[H@P]

Well, after well over a month of not running DT Pro and only using the context menu, I finally tried running it again. No problems whatsoever. Must be something funky, either with your account or on your computer.

Yup, I've tried running it after a _long_ period of inactivity, and it worked just fine.

I'll give in and say it was a user error.

Perhaps during one of the updates I mistakenly denied internet access via ZoneAlarm, and the auto-deactivation kicked in.

Sounds like one last thing to try before my subscription expires.

H@P

[Jito463]

I'll give it a shot and help you test it. I last ran DT Pro the program on 1/24, so I guess I'll wait a couple more weeks and try again (by my calculation, Tuesday the 19th for good measure) and see if it happens to me (still running v219, so it'll give me a good excuse to upgrade anyway).

Well, after well over a month of not running DT Pro and only using the context menu, I finally tried running it again. No problems whatsoever. Must be something funky, either with your account or on your computer.

[mwb1100]

FWIW I did not originally consider this a bug - I thought it was the way they intended the activation system to work. But I also thought it was a major annoyance (I posted about this just before Xmas - http://www.daemon-tools.cc/dtcc/showthread.php?t=19897).

My original thinking was that this had something to do with my hardware signature changing. The only thing I knew for certain was that I started DT Pro after not having done so for quite some time and I got the "Invalid Purchase" message. I figured I might have added some memory or installed some device driver in the period since i had last used DT Pro.

But given H@P's experience, I'm not so sure about that anymore.

When H@P pointed out that there could be a real problem for users after the 1 yr subscription (or whatever it's called) expires, it seemed like something that should be tracked down fully.

[Jito463]

I'll give it a shot and help you test it. I last ran DT Pro the program on 1/24, so I guess I'll wait a couple more weeks and try again (by my calculation, Tuesday the 19th for good measure) and see if it happens to me (still running v219, so it'll give me a good excuse to upgrade anyway).

[H@P]

Their "phone home" registration scheme supposedly checks in every few weeks (does anybody know how often exactly?)

after you would complete "check for update", you can use DT Pro up to 25 days without Internet connection.

There you have it... guess I'll be back sometime next month.

H@P

[H@P]

Actually, this happens to me, too. And it happens without doing anything to license key files.
It did not happen to me with the update to 4.12 (yet), so maybe it's no longer a problem (though there seems to be anecdotal evidence that the problem is related to infrequent use, so checking so soon after actually using 4.11 might have introduced a Heisenberg Effect).

Exactly. I don't _think_ I did anything wrong with this past update, or any other time this happened to me. I just tried to run the DT PRO imaging part of the software after not having used it for a while. Watch out though, they may look through their logs and "prove" you don't know what you're talking about either.

Their "phone home" registration scheme supposedly checks in every few weeks (does anybody know how often exactly?) so I'll wait until then before beating this dead horse down again.


H@P

[mwb1100]

no it was just one complaint (and we still strongly believe that is was because of user's mistake: he tried to use the old license key file for validating a new version of DT Pro)

Actually, this happens to me, too. And it happens without doing anything to license key files.

It did not happen to me with the update to 4.12 (yet), so maybe it's no longer a problem (though there seems to be anecdotal evidence that the problem is related to infrequent use, so checking so soon after actually using 4.11 might have introduced a Heisenberg Effect).

[Alco]

@sanstorm999:

no it was just one complaint (and we still strongly believe that is was because of user's mistake: he tried to use the old license key file for validating a new version of DT Pro)

Anyway we would be able to refund your purchase if you would have such problem!

[sanstorm999]

Pre Purchase License query

The tech support department is awesome for asking for my account information, and telling me that my account is fine...
... except I already know my account is fine. There is nothing wrong with my account. The problem is with your program automatically deactivating itself after it hasn't been used for a while and a new version comes out.
They don't seem understand the problem, and it doesn't appear there's any way for me to get the point across.
They respond to my initial e-mail posted from the support page you linked, but not to any replies after that. And the initial response is less than helpful, telling me only that my account is fine and I just need to activate the new version. That's fine... until my subscription expires and I CAN'T activate the new version.
I see that V220 is now out. I think I'll wait a few weeks, then try and run V219 again... and when it stops working AGAIN I'll contact tech support AGAIN and perhaps then they'll get it.
Unimpressed so far.
H@P

Hi, you make a very valid point. I am currently using the Pro Basic Trial version and am thinking of purchasing the Pro Advanced 1 yr updates license. But the problem you describe has me worried.

DT need to answer and sort out the problem correctly.

Has anyone else found this problem? i.e. the software forces you to update to the latest version because YOUR CURRENT INSTALLED VERSION of the program STOPS working?

I do not think I will buy the Pro Advanced until this is answered properly, otherwise I may be forced to buy a new subscription every year or it may stop working just when I need it most.

Thanks

S9

[Alco]

We see from our logs that you were trying to update your "exe" file of "DTPro219" or "DTPro218" using your DTPro216-license key file!
(though on Disc-Soft.com web site you have Revoked your previous version and updated your verison to 219)


--

As your 219 License now successfully activated you can now safely "Revoke" it, "Upgrade" to latest 220 version, download DTPro220.exe AND new (for 220) License keyfile. Then you could install this new version using these two files.

Important:
Then you can install this new version using these 2 (two) files.
AND please be sure you DON'T using old (216 or 219) Licence key file!

P.S.
Or of course if you still believe that there is some bug you can continue using DTPro219 and let us know if it would stop working all of sudden without any actions made from your side!