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Thread: Install failing with "Internal setup error. Contact support."

  1. #1

    Ausrufezeichen Install failing with "Internal setup error. Contact support."

    Trying to do an installation on a new computer.

    The computer is a Dell laptop (clean business install), Intel Centrino Duo, with 2 gigs of ram.


    Error displayed during install.

    ---------------------------
    DAEMON Tools 4.08HE (32 bit)
    ---------------------------
    Internal setup error. Contact support.
    ---------------------------
    OK
    ---------------------------



    Computer Information
    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 2 Build 2600
    OS Manufacturer Microsoft Corporation
    System Model Latitude D820
    System Type X86-based PC
    Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1995 Mhz
    Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1995 Mhz
    BIOS Version/Date Dell Inc. A04, 10/13/2006
    SMBIOS Version 2.4
    Total Physical Memory 2,048.00 MB

  2. #2

    Default

    Remove Document Manager, then try again.
    Everybody be cool! You, be cool!
    They'll keep fighting! And they'll win!

  3. #3

    Default

    I don't have any document managers installed.

  4. #4
    Administrator



    Join Date
    06.11.2002
    Posts
    2,044

    Default

    It is component of Embassy Trust Suite

  5. #5

    Default

    Same problem as above--recently formatted drive and installed XP Home SP2 and all updates.
    I don't have any document managers nor Embassy Trust Suite.

    All i have is
    Photoshop
    Adobe Acrobat
    Microsoft Office 2003(PowerPoint and Word only)
    uTorrent
    Active Virus Shield (no AOL)
    Sygate Personal Firewall
    Spybot Search & Destroy
    Active Desktop Calendar (Only Calendar features being used,
    no notes, nothing)
    TUT (The Ultimate Troubleshooter)
    SKYPE
    Dvix Codec (not player)
    WinRAR
    AI Roboform

  6. #6

    Default

    Would like to add this to my previous comment: found solution to above at post here: http://www.daemon-tools.cc/dtcc/inte...rt-t17788.html

    thank you and sorry for perhaps posting too early

  7. #7
    New User
    Join Date
    25.08.2007
    Posts
    3

    Default

    I also had problems installing version 4.09 and 4.10. What saved my day was the following: I ran the installer (4.10 with SPTD 1.50), which first installed SPTD 1.50. After that I rebooted the system and the installation went along. Unfortunately this resulted in the message "Internal setup error. Contact support". I then ran the installer with the option "Run as" (right-click the executable). I filled in the settings for the Administrator account and the installation went fine!

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