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Install failing with "Internal setup error. Contact support."

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  • Install failing with "Internal setup error. Contact support."

    Trying to do an installation on a new computer.

    The computer is a Dell laptop (clean business install), Intel Centrino Duo, with 2 gigs of ram.


    Error displayed during install.

    ---------------------------
    DAEMON Tools 4.08HE (32 bit)
    ---------------------------
    Internal setup error. Contact support.
    ---------------------------
    OK
    ---------------------------



    Computer Information
    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 2 Build 2600
    OS Manufacturer Microsoft Corporation
    System Model Latitude D820
    System Type X86-based PC
    Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1995 Mhz
    Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1995 Mhz
    BIOS Version/Date Dell Inc. A04, 10/13/2006
    SMBIOS Version 2.4
    Total Physical Memory 2,048.00 MB

  • #2
    Remove Document Manager, then try again.
    Everybody be cool! You, be cool!
    They'll keep fighting! And they'll win!

    Comment


    • #3
      I don't have any document managers installed.

      Comment


      • #4
        It is component of Embassy Trust Suite

        Comment


        • #5
          Same problem as above--recently formatted drive and installed XP Home SP2 and all updates.
          I don't have any document managers nor Embassy Trust Suite.

          All i have is
          Photoshop
          Adobe Acrobat
          Microsoft Office 2003(PowerPoint and Word only)
          uTorrent
          Active Virus Shield (no AOL)
          Sygate Personal Firewall
          Spybot Search & Destroy
          Active Desktop Calendar (Only Calendar features being used,
          no notes, nothing)
          TUT (The Ultimate Troubleshooter)
          SKYPE
          Dvix Codec (not player)
          WinRAR
          AI Roboform

          Comment


          • #6
            Would like to add this to my previous comment: found solution to above at post here: http://www.daemon-tools.cc/dtcc/inte...rt-t17788.html

            thank you and sorry for perhaps posting too early

            Comment


            • #7
              I also had problems installing version 4.09 and 4.10. What saved my day was the following: I ran the installer (4.10 with SPTD 1.50), which first installed SPTD 1.50. After that I rebooted the system and the installation went along. Unfortunately this resulted in the message "Internal setup error. Contact support". I then ran the installer with the option "Run as" (right-click the executable). I filled in the settings for the Administrator account and the installation went fine!

              Comment

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