Page 1 of 2 12 LastLast
Showing results 1 to 10 of 14

Thread: Error running D-Tools on WinXP

  1. #1
    New User
    Join Date
    11.04.2007
    Posts
    5

    Default Error running D-Tools on WinXP

    Error message:
    Unable to add adapter. Device problem 39. ACPI function in the bios must not be turned off.

    This error appears whenever trying to create a virtual drive (set #drives > 0). Additionally installed STPD 1.42 directly, still no change.

    Event log appears clean- no error messages.

    Only thing about my system is that it's running the PointSec harddisc encryption- I believe that might be interfering? Btw, Nero Image Drive is able to mount images successfully...

    Any ideas/ logfiles/ things to do?

    Thanks,
    Andi

  2. #2
    Master
    Jito463's Avatar
    Join Date
    24.05.2005
    Posts
    1,626

    Default

    Have you checked your BIOS settings to see if ACPI is indeed disabled?

  3. #3
    New User
    Join Date
    11.04.2007
    Posts
    5

    Default

    The machine is an HP nc6400 notebook- BIOS doesn't have an ACPI setting. Device manager says its an ACPI Multiprocessor PC. Happy to run any logging you'd need.

    Thanks!

  4. #4

    Default

    Check in device manager if this PointSec harddisc encryption software installs some kind of filter driver for the virtual devices. Post the list of drivers mentioned in properties of the Daemon Tools drive.
    Everybody be cool! You, be cool!
    They'll keep fighting! And they'll win!

  5. #5
    New User
    Join Date
    11.04.2007
    Posts
    5

    Default

    Not sure how to check the drivers for the daemon tools drive- the erorr appears whenever setting #devices > 0, so the daemon tools drive is never created in the first place?

    Thanks,
    Andreas

  6. #6

    Default

    Well, check your real drives then, maybe it gives a clue.
    Everybody be cool! You, be cool!
    They'll keep fighting! And they'll win!

  7. #7
    New User
    Join Date
    11.04.2007
    Posts
    5

    Default

    Sorry, wasnt sure what you meant. Yes, there are various drivers (top to bottom):

    disk.sys (MS)
    drvmcdb.sys (Sonic Solutions)
    hpdskflt.sys (HP- not sure what that one does)
    partmgr.sys (MS)
    prot_2k.sys (Pointsec Mobile)

    Could try removing the Sonic one for testing- not using that anyway.

    Thanks,
    Andreas

  8. #8
    Administrator



    Join Date
    06.11.2002
    Posts
    2,044

    Default

    You should look at filters for SCSI/RAID class controllers as it seems preventing Daemon SCSI Controller from starting.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E97B-E325-11CE-BFC1-08002BE10318}

  9. #9
    New User
    Join Date
    11.04.2007
    Posts
    5

    Default

    Only gen_scsiadapter from MS (0000). And now that I've installed it (that one's working, too) Elby's VirtualCloneDrive (0001). That wasn't present when the problems where experienced though.

    Any more ideas?

  10. #10

    Default

    Please contact our support mail support@daemon-tools.cc.
    Everybody be cool! You, be cool!
    They'll keep fighting! And they'll win!

Page 1 of 2 12 LastLast

Tags for this Thread

Bookmarks

Posting Rules

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •