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Thread: Yet another BSoD

  1. #1

    Default Yet another BSoD

    Operating System: Windows 2000 SP4
    Burning Software: Nero 5.5.10.7
    Anti-virus Software: AVG 6.0.554
    DAEMON Tools Version: 3.43

    Updated to 3.43 and got a nasty blue screen at reboot (error: KMODE NOT SUPPORTED -- couldn't log the whole message). Had to boot in Safe Mode in order to manually delete the d343bus and d343port files which prevented my system from starting up. Reverted to 3.41 for now.

  2. #2

    Default

    Send latest dmp file from C:\winnt\minidump to andareed@daemon-tools.cc

  3. #3

    Default

    Operating System: Windows 2000 + SP4
    Burning Software: Nero Burning ROM 6.0.0.23
    Anti-virus Software: Norton Antivirus 2002
    DAEMON Tools Version: 3.43

    Daemon tools works fine during first reboot after install.
    It will shows the "STOP" screen, at another reboot after install.
    The screen shows:
    STOP: 0x0000001E (0xC0000005, 0xEB461A59, 0x00000000, 0x00000028)
    KMODE_EXCEPTION_NOT_HANDLED

    I have to delete the d343port.sys and d343bus.sys in order
    to boot up the system. I don't have minidump for this and
    my system is not SMP.

  4. #4
    New User
    Join Date
    05.01.2004
    Posts
    1

    Default

    Operating System: Windows 2000 + SP4
    Burning Software: Nero 6.3
    Anti-virus Software: None
    DAEMON Tools Version: 3.43

    I also did get this stop/blue screen:

    STOP: 0x0000001E (0xC0000005, 0xEB461A59, 0x00000000,0x00000028)
    KMODE_EXCEPTION_NOT_HANDLED

    This happend after installing version 3.43.
    I'm now back to version 3.41.

    Is this fixed in version 3.44 ?

  5. #5

    Default

    Check with v3.44, if you get BSOD again, mail newest minidump to support@daemon-tools.cc with reference to this thread.
    Everybody be cool! You, be cool!
    They'll keep fighting! And they'll win!

  6. #6
    New User
    Join Date
    21.01.2004
    Posts
    2

    Default

    Operating System: Windows 2000 SP4 with nearly all silly stuff from Microsoft installed
    Burning Software: Nero 5.5.10.28 (Plextor OEM license)
    Anti-virus Software: H+BEDV AntiVir
    DAEMON Tools Version: 3.43 stable, 3.44 crashing

    Quote Originally Posted by tomfung
    STOP: 0x0000001E (0xC0000005, 0xEB461A59, 0x00000000, 0x00000028)
    KMODE_EXCEPTION_NOT_HANDLED
    Same here, but with the new 3.44, now downgraded to 3.43 which works. The BSOD only appears when a CD writer is present in the system. I have an USB writer, so testing this is quite easy :wink:
    Whenever 3.44 is installed and the writer is recognized by windows the computer crashes while installing the driver. My USB hard drive works quite fine, so it should not be the USB storage driver which causes the crash.

    What exactly does this "KMODE_EXCEPTION_NOT_HANDLED" mean?

  7. #7
    Administrator



    Join Date
    06.11.2002
    Posts
    2,044

    Default

    It means Roxio drivers that you have in system as part of Media Player are buggy.

  8. #8
    New User
    Join Date
    21.01.2004
    Posts
    2

    Default

    Seems like you were right, in the last crashes (with 3.43, which ran stable before) Windows told me a driver name - the Roxio DirectCD driver. I read about Roxio in the forum before posting my question, but I did assume that Windows produced the error by itself like usual :?

    I searched the Microsoft Knowledge Base and found exactly one entry with this filename, not really describing my problem except for the error message, but it lead to http://softwareupdates.roxio.com/gm/....3.2sp1_up.exe which is small but seems to work for me

    It would be nice if you could remove DirectCD from a computer with a recent version of Media Player (version 9 has only the rollback option, no "change");
    but it seems as if Microsoft and Roxio both are not really interested in that :evil:

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