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Thread: Incompatibility between Daemon Tools & Zone Alarm Extreme

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  1. #1
    New User
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    29.04.2009
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    Default Incompatibility between Daemon Tools & Zone Alarm Extreme

    This may be appropriate to include as a sticky note, either here or under the "Common Problems and Solutions" forum.

    There is an incompatibility between Daemon Tools Lite (versions 4.30.3 and 4.30.4; possibly others) and Zone Alarm Extreme Security (version 80.298.035; possibly others). No such incompatibility has been observed between Daemon Tools Lite and Zone Alarm Security Suite.

    If an attempt is made to install DT while ZAES has ForceField enabled and the associated service (ForceField IswSvc) running, the installation fails with the error message, "Internal setup error. Error code 14. Contact support." Disabling ForceField within ZAES and stopping the ForceField service enables DT to be successfully installed.

    After installation, if DT is run while ZAES has ForceField enabled and the associated service (ForceField IswSvc) running, DT responds with the error message, "This program requires at least Windows 2000 with SPTD 1.51 or higher. Kernel debugger must be deactivated.", and then terminates. As with the installation, disabling ForceField within ZAES and stopping the ForceField service enables DT to be run successfully.

    As of this writing, Zone Labs is aware of the problem, but would only say that some changes would be required in ZAES, DT, or both.

    - John

  2. #2

    Default iNCOMPATIBILITY Zone Extreme and Daemon

    I have tried to install Daemon Lite by disabling ForeceField in ZA Extreme and even tried by shutting down ZA all together and I still get the Error 14 at install.

  3. #3
    New User
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    Default Disable the IswSvc Service

    As I said in my original post, you need to disable the ForceField service (IswSvc). Simply shutting down ZAES isn't sufficient.

    - John

  4. #4

    Böse what the hell?

    geeez JLMiller,

    Read what danico55 said again... sssloooowly,


    I have tried to install Daemon Lite by disabling ForceField


    This was just to let you know that he did do what you suggested and then he went on to say...

    and even tried by shutting down ZA all together and I still get the Error 14 at install.


    ...to let you know that what you suggested did not work for him. The fact he has been back perhaps may suggest he did not do so but that remains to be known, if ever.

    The fact remains though, that despite your efforts in getting across how stupid this guy is (obviously not reading the one sentence he wrote that actually seems quite clear), the problem exists whether or not Forcefield is active or not.

    I could download and install after numerous attempts yes - but I could not run it. I still get "This program requires at least Windows 2000 with SPTD 1.51 or higher. Kernel debugger must be deactivated."

    I also then tried to shut it down completely after that and seemingly, just like Nortons and the like, there are processes still running in the background regardless of whether or not you shut it down from the system tray.

    Going to task manager and also shutting down the process does not work either as it keeps switching back on automatically even though it is switched off in ZA and the process ISWSVC has been ended. Here's a screen shot for you...



    I actually had to uninstall it completely to use Daemon Tools. It's no great loss - ZA Security Suite is fine for my needs on this computer for now and I have Daemon on many other computers as well and have done for years.

    As for ZA, if they are moving in the direction that say Nortons has with so many 'invisible' constriants, at times acting like its very own malware, they will invariably lose customers as this is what many will not want.

  5. #5
    New User
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    29.04.2009
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    15

    Default Back at you...

    Geez, jastadash -

    If you and danico55 had read the *entirety* of my post "sssloooowly", you would have both observed that it's not sufficient to disable ForceField and/or shut down ZAES. The associated service (ForceField IswSvc) must be stopped. Shutting down ZAES doesn't affect the ForceField service. So danico55 did *not* do all of what I suggested - which is, indeed, quite clear. If he had, he would have enjoyed success.

    As you correctly observed, however, uninstalling ZAES works, because in doing so, the ForceField IswSvc is removed.

    - John

  6. #6
    New User
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    29.04.2009
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    Default Looks Like ZoneAlarm Fixed the Problem

    On June 13, 2009, I received an update to the Zone Alarm Extreme Security application executable. Apparently, ZA considered it a maintenance release, as there was no change in the version number. I have verified that the previously-installed DT Lite now executes properly with ZAES' ForceField enabled and the associated service (ForceField IswSvc) running.

    I have not taken the time to verify that DT will install with the updated ZAES, but everything indicates that it should.

    Hats off to ZA for responding to the issue.

    - John

  7. #7

    Default

    Hi I had to create an account here to share my fix, until either DT or Check Point Software can figure this out.

    I recently "upgraded" Zone Alarm Extreme Security (for Windows 7 compatibility) and ran into this problem.

    What I noticed is that Forcefield actually uses a separate installer/uninstaller from the rest of Zone Alarm.
    In Windows 7, the directory is:

    C:\Program Files\CheckPoint\ZAForceField

    In that directory you will find all the Forcefield program files, including an uninstaller.
    Run the uninstaller to rid your computer of it.
    The toolbar will be gone, as well as the service, though the section in the Zone Alarm Client will still be visible (it won't have any true functionality though; it's really gone).

    You can now have a happy relationship between ZA Extreme Security and Daemon Tools Lite.

    Oh and, yes, I'm running the latest version of both programs:
    DTLite v4.35.5 and ZAES v9.1.008.000

    By the way, the benefits were instantaneous, i.e no reboot needed, and also I noticed my overall memory usage decreased by about 100 mb's, even though I always had the Forcefield function ticked off.
    That service must be doing some bloated stuff in the background no matter how it is set.

    Anyway, I ramble.
    Hope this helps some people, and hopefully as long as Forcefield is going to cause problems Checkpoint keeps it as a separate installer in the future, so we can get rid of it.
    I never used it anyway

  8. #8

    Default @PlumbDrumd - You're Da Man

    Quote Originally Posted by PlumbDrumb View Post
    Hi I had to create an account here to share my fix, until either DT or Check Point Software can figure this out.

    I recently "upgraded" Zone Alarm Extreme Security (for Windows 7 compatibility) and ran into this problem.

    What I noticed is that Forcefield actually uses a separate installer/uninstaller from the rest of Zone Alarm.
    In Windows 7, the directory is:

    C:\Program Files\CheckPoint\ZAForceField

    In that directory you will find all the Forcefield program files, including an uninstaller.
    Run the uninstaller to rid your computer of it.
    The toolbar will be gone, as well as the service, though the section in the Zone Alarm Client will still be visible (it won't have any true functionality though; it's really gone).

    You can now have a happy relationship between ZA Extreme Security and Daemon Tools Lite.

    Oh and, yes, I'm running the latest version of both programs:
    DTLite v4.35.5 and ZAES v9.1.008.000

    By the way, the benefits were instantaneous, i.e no reboot needed, and also I noticed my overall memory usage decreased by about 100 mb's, even though I always had the Forcefield function ticked off.
    That service must be doing some bloated stuff in the background no matter how it is set.

    Anyway, I ramble.
    Hope this helps some people, and hopefully as long as Forcefield is going to cause problems Checkpoint keeps it as a separate installer in the future, so we can get rid of it.
    I never used it anyway


    I had to create an account here to share my thoughts on PlumbDrumb's post...


    Brilliant


    Uber easy fix that has solved multitude of issues. Well done.

  9. #9

    Default

    I have the same problem but not with the suite.
    I had Zone Alarm Pro and Daemon Tools Lite running FINE.

    I updated Daemon Tools Lite to the latest as of 5-26-2010 and everything worked FINE.

    I updated Zone Alarm Pro to ...
    ZoneAlarm Pro version:9.1.008.000
    TrueVector version:9.1.008.000
    Driver version:9.1.008.000
    and Daemon Tools disappeared from my task bar.

    When booting-up, there's an error message that this version of Daemon Tools requires AT LEAST Windows 2000.
    I'm running XP-Pro SP2.

    Firefox used to have tool bar choices for a Daemon Tools tool bar and a Zone Alarm Pro tool bar. The ZAPTB is gone. There is a Daemon Tools tool bar choice.
    If I select it, the Zone Alarm tool bar appears.

    Under Add, Remove Programs in Control Panel, there is a Daemon Tools tool bar but not a Zone Alarm Pro tool bar.

    If I attempt to reinstall Daemon Tools Lite, there's an error and the install halts.
    I disabled Zone Alarm Pro and reattempted to install Daemon Tools Lite only to get the same error message and halted install.

    Oddly, one of my SATA HDDs that is either 60GB, 80GB or 100GB is listed as 0.98 GB with 996MB of free space. The free space listed may be correct but the HDD's capacity is wrong.

    I ran the uninstall for the ZA Forcefield tool bar and sure enough, the Daemon Tools tool bar disappeared from my list of choices in Firefox. I have NOT rebooted. My HDD capacity is still listed wrong in My Computer. DAEMON Tools Lite v4.35.6 (with SPTD 1.62) reinstalled successfully. It noted REINSTALL in the install window. So, it saw that my original install was there. Perhaps if I had rebooted, the original install would have worked now that ZAForceField has been uninstalled.

    I had noticed that Firefox has been running horribly slow lately. I hope it's back to it's speedy self now that ZAForceField is GONE!

    Thanks

  10. #10

    Default No solution there

    I would say the problem is the toolbar you dont even need to uninstall it if you just disable it in registry, forcefield is still working. But i dont understand since the toolbar were also in the foreign versions of za too and with regedit you could made dt and za forcefield work together. But now the toolbar seems to mess up things from this point it could be a malware too. This way even za shows that everything is working however iswsvc can not be found in the task manager so its not even running at this point.

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