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Thread: unable to install,system crash(automatic reset)

  1. #1

    Default unable to install,system crash(automatic reset)

    Operating System: win2000, sp4
    Burning Software: B's Recorder GOLD5
    Anti-virus Software: norton antivirus 2002
    DAEMON Tools Version: 3.44,3.43

    During the installation, my system will crash(automatic reset).Then I tried to install again, Daemon tools setup will popup a warning about "driver conflits". I tried to remove the driver called "pnp bios extension" according to post in common problems section in the forum. Then this warning disappeared, but the system crashed again.
    Can anyone tell me how to solve this?
    I tried DT3.44 and 3.43. They were the same. :?: :?:
    Thanks. :idea:

  2. #2
    Administrator



    Join Date
    06.11.2002
    Posts
    2,044

    Default

    Please check if you have memory dump file in Windows\Minidimp folder.
    is there one?

  3. #3

    Default Yes!

    Quote Originally Posted by VeNoM386
    Please check if you have memory dump file in Windows\Minidimp folder.
    is there one?
    You are right. I found 3 dmp files just now. One was created before my installation, the other two were created by Daemon Tools.

    What should I do? Thank you for your answer.Could you give me more specific directions about that?

  4. #4

    Default

    Can I delete them?

  5. #5

    Default

    No, send newest dmp-file to support@daemon-tools.cc so we can check what causes the problem.
    Everybody be cool! You, be cool!
    They'll keep fighting! And they'll win!

  6. #6
    New User
    Join Date
    16.03.2004
    Posts
    6

    Default Not installing properly. Windows dies and auto starts. DT says it lacks lang

    Operating System: Windows XP Home (SP1)
    Burning Software: None yet
    Anti-virus Software: AVG 6
    DAEMON Tools Version: 3.44

    Quote Originally Posted by Copytrooper
    ..send newest dmp-file to support@daemon-tools.cc so we can check what causes the problem.
    Almost the same set of events happened to me too. I sent the dmp files, and I looked at them too. They're pretty in a way. The characters kind-a flow with big blocks of question marks and so on. I don't know how they're going to decrypt those files. Anyway, this is the email I sent:


    DT 3.44 won't completely install. It kills Windows apparently just before the end of the process. Then, after the auto reboot (apparently not a deliberate action on the part of DT installer);
    when I try to run DT, I get the "No language support detected!" warning, and DT doesn't run.

    In the lang folder there is 1033.dll 8KB.

    I can't uninstall via the Windows add or remove programs, because DT doesn't show up there. I use the process on http://www.daemon-tools.cc/portal/viewtopic.php?t=2287 including the regedit. I try to install again, and the same thing happens. Windows dies just before the install completes.

    These are the last few lines in the log:

    3485983815A339C4D93FB2BD567C5EA4
    MSI (s) (88:54): Specifed source is already in a list.
    MSI (s) (88:54): User policy value 'SearchOrder' is 'nmu'
    MSI (s) (88:54): Machine policy value 'DisableBrowse' is 0
    MSI (s) (88:54): Machine policy value 'AllowLockdownBrowse' is 0
    MSI (s) (88:54): Adding new sources is allowed.
    MSI (s) (88:54): Set LastUsedSource to: C:\WINDOWS\Downloaded Installations\DAEMON Tools 3.44\.
    MSI (s) (88:54): Set LastUsedType to: n.
    MSI (s) (88:54): Set LastUsedIndex to: 1.
    MSI (s) (88:54): Executing op: ActionStart(Name=DaemonDriverInstall,,)
    Action 18:28:20: DaemonDriverInstall.
    MSI (s) (88:54): Executing op: CustomActionSchedule(Action=DaemonDriverInstall,Ac tionType=3073,Source=BinaryData,Target=_DaemonDriv erInstall@4,CustomActionData=dd344bus;dd344prt)
    MSI (s) (88:54): Creating MSIHANDLE (2) of type 790536 for thread 596

  7. #7
    Administrator



    Join Date
    06.11.2002
    Posts
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    Default

    We are checking this issue.

  8. #8
    New User
    Join Date
    16.03.2004
    Posts
    6

    Default

    Quote Originally Posted by VeNoM386
    We are checking this issue.
    Okay, I appreciate it. But in the meantime, I'd like to reinstall my old version of DT. I don't remember which one I had. Theoretically I could find out because I have a drive outside the computer with the info on it, but I'd have to hook it up. Is there anyway to tell which version I had before? I'm afraid I already deleted the registry entries.

    But I really don't need to know which one I had. Where can I download, lets say, the version prior to 3.44?

  9. #9

  10. #10

    Default

    Quote Originally Posted by Nehmo
    like to reinstall my old version of DT. I don't remember which one I had. Is there anyway to tell which version I had before?
    I'd like to know this question too! Would you please tell me the version when you reinstall your old version. I don't want to reinstall without directions and your sucessful resintallation, the auto reboot really harms my system.

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