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Thread: Daemon Tools 4.35 not working under Win 7 x64

  1. #1

    Default Daemon Tools 4.35 not working under Win 7 x64

    Hello,

    Using:
    Win 7 x64 ultimate
    Intel i7 940
    Asus P6T
    6 GB DDR
    64GB SSD for OS
    1280 GB RAID 0, normal HDD
    2XATI Radeon 4850 CrossFireX
    Kaspersky A/V
    2XDVD-RW

    I have very weird problems with daemon tools pro:

    1. It always when I start it asks for License Activation??? Is that normal?

    2. It does not work at all, wont add any virtual drives, also DT Pro Agent won't start at all

    3. When I try to enable SCSI in DT tools - Virtual Manager, DT Pro crashes

    4. After installation it asked me to activate and i did and then when i started the program it told me that i changed my hardware configuration (???) and am working on different machine? WTF? --- i fixed this be revoking and reinstating licenses

    I have bought this thing and cannot use it now. Pls fix it?

  2. #2

    Default

    ALSO:


    Faulting application name: DTPro.exe, version: 4.35.306.88, time stamp: 0x4a795c63
    Faulting module name: Engine.dll, version: 4.35.306.88, time stamp: 0x4a795ca7
    Exception code: 0xc0000005
    Fault offset: 0x0001d0e3
    Faulting process id: 0x900
    Faulting application start time: 0x01ca4136f7e2fde6
    Faulting application path: C:\Program Files (x86)\DAEMON Tools Pro\DTPro.exe
    Faulting module path: C:\Program Files (x86)\DAEMON Tools Pro\Engine.dll
    Report Id: 7477bafb-ad2a-11de-8428-002618a6ee48



    Version=1
    EventType=APPCRASH
    EventTime=128987245024273469
    ReportType=2
    Consent=1
    UploadTime=128987245024585469
    ReportIdentifier=85e22c5d-ad2a-11de-8428-002618a6ee48
    IntegratorReportIdentifier=85e22c5c-ad2a-11de-8428-002618a6ee48
    WOW64=1
    Response.BucketId=1400833475
    Response.BucketTable=1
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=DTProHlp.exe
    Sig[1].Name=Application Version
    Sig[1].Value=4.35.306.88
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4a795c86
    Sig[3].Name=Fault Module Name
    Sig[3].Value=Engine.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=4.35.306.88
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4a795ca7
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=00006746
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.256.1
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1050
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=0a9e
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=0a9e
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
    UI[2]=C:\Program Files (x86)\DAEMON Tools Pro\DTProHlp.exe
    UI[3]=DAEMON Tools Pro Helper application has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files (x86)\DAEMON Tools Pro\DTProHlp.exe
    LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
    LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
    LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\syswow64\USER32.dll
    LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
    LoadedModule[6]=C:\Windows\syswow64\LPK.dll
    LoadedModule[7]=C:\Windows\syswow64\USP10.dll
    LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
    LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
    LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
    LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
    LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
    LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
    LoadedModule[14]=C:\Windows\syswow64\SHELL32.dll
    LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
    LoadedModule[16]=C:\Windows\syswow64\OLEAUT32.dll
    LoadedModule[17]=C:\Windows\syswow64\ole32.dll
    LoadedModule[18]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVC R80.dll
    LoadedModule[19]=C:\Windows\system32\IMM32.DLL
    LoadedModule[20]=C:\Windows\syswow64\MSCTF.dll
    LoadedModule[21]=C:\PROGRA~2\KASPER~1\KASPER~1\mzvkbd3.dll
    LoadedModule[22]=C:\Program Files (x86)\DAEMON Tools Pro\Engine.dll
    LoadedModule[23]=C:\Windows\syswow64\SETUPAPI.dll
    LoadedModule[24]=C:\Windows\syswow64\CFGMGR32.dll
    LoadedModule[25]=C:\Windows\syswow64\DEVOBJ.dll
    LoadedModule[26]=C:\Windows\syswow64\comdlg32.dll
    LoadedModule[27]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16385_none_ebf 82fc36c758ad5\COMCTL32.dll
    LoadedModule[28]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVC P80.dll
    LoadedModule[29]=C:\Windows\system32\profapi.dll
    LoadedModule[30]=C:\Windows\system32\uxtheme.dll
    LoadedModule[31]=C:\Windows\system32\dwmapi.dll
    LoadedModule[32]=C:\Program Files (x86)\DAEMON Tools Pro\imgengine.dll
    LoadedModule[33]=C:\Windows\system32\ntmarta.dll
    LoadedModule[34]=C:\Windows\syswow64\WLDAP32.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=DAEMON Tools Pro Helper application
    AppPath=C:\Program Files (x86)\DAEMON Tools Pro\DTProHlp.exe

  3. #3
    Master

    Sway's Avatar
    Join Date
    09.07.2009
    Posts
    1,966

    Default

    Contact our Support Team - Send Message :: Disc-Soft.com

  4. #4

    Default

    Sent msg tnx.

  5. #5

    Default

    Still no answer from support just got this:

    Hello

    It seems you have upgraded your Windows XP or Vista to new Windows 7. Press Win+R on your keyboard (standard Run... dialog will be opened), then enter "C:\Users\All Users" to this dialog and press Enter. Windows Explorer window will be opened in the specified folder. Find "DAEMON Tools Pro" folder and remove it with all its content. Reinstall and activate DAEMON Tools Pro. Is the problem "It always when I start it asks for License Activation" still reproducible?
    I haven't upgraded from Win XP, this is clean install win7.

    PLS help anyone?

  6. #6

    Default

    same problem here: all new but some time i have a crash starting the program
    Firma problema:
    Nome evento problema: APPCRASH
    Nome applicazione: DTProHlp.exe
    Versione applicazione: 4.35.308.131
    Timestamp applicazione: 4b2b585f
    Nome modulo con errori: Engine.dll
    Versione modulo con errori: 4.35.308.131
    Timestamp modulo con errori: 4b2b58ae
    Codice eccezione: c0000005
    Offset eccezione: 000117f4
    Versione SO: 6.1.7600.2.0.0.256.48
    ID impostazioni locali: 1040
    Informazioni aggiuntive 1: 0a9e
    Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
    Ulteriori informazioni 3: 0a9e
    Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789

    the other i cant add scsi drivers

  7. #7
    GERMAN TRANSLATOR
    Blazkowicz's Avatar
    Join Date
    09.11.2005
    Posts
    6,401

    Default

    Please try to get a dump file using ProcDump.
    Make something idiot proof, but then they just make a better idiot
    Peace Through Power

  8. #8

    Default

    Hey I deactivated Kernel debugger because i also had the daemon tools problem using the command prompt but now my computer fails to boot up.
    Using windows vista 32 bit.
    anybody know what i might be able to do to fix this?

    any help would be appreciated.

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