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Thread: Removing a device faults the video on my laptop

  1. #1

    Ausrufezeichen Removing a device faults the video on my laptop

    I would like to submit a bug report. If you need anymore information, write back with instructions on how to find the info you need to assist in your efforts. The problem appears to be 100% reproducible. Anytime I remove a device, the video scrambles. This occurs when removing a device either
    via the Windows interface or command line. And no, there is no updated video driver for this machine.

    Daemon Tools Lite v. 4.40.2.0131 SPTD not installed
    OS: Windows Vista Home Premium SP2 (32-bit)

    Toshiba L355D-S7901
    4.00 GB RAM
    ATI Radeon 3100 Graphics (as reported by device manager)

  2. #2
    Master

    Sway's Avatar
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    What do you mean "video"? Is it a movie or a picture on your display?

  3. #3

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    Quote Originally Posted by Sway View Post
    What do you mean "video"? Is it a movie or a picture on your display?
    The desktop. The whole screen was garbled.

    I got my camera so I could post before and after pics for you, but this time when I removed a device the laptop gave me a garbled blue screen (couldn't read it exactly but could tell it was a BSOD)

    When the laptop rebooted, it went through the 'check for solution' routine and said my Roxio PX engine was not working properly. It took me to the website and I installed their update.

    After I rebooted again, I was able to remove devices without it faulting. So, I guess the new beta is incompatible with some of the old versions of some disk writer drivers.

  4. #4
    Master

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    It is quite possible that Roxio causes your problem. Please send to support-eml@disc-soft.com the following info:

    1) minidump file which was generated after BSOD;
    2) msinfo;
    3) link to this thread;
    4) any screenshots which may help us.

    Thank you!

  5. #5

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    Thanks Sway. Sent.

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