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you should be a bit more specific, but i'll try to help anyway
A) be sure to update your windows with latest patches (if you don't have internet in your laptop, get yourself a full autopatcher xp
B) scan for viruses, trojans, etc. starforce is a very advanced prot which *can* be tackled my harmful software
C) contact sf support: http://www.star-force.com/protection.phtml?c=70 they will be delighted to help you out
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