Error Code 14

[bryka79]

Hi,

After installing Symantec Endpoint Protection v11 Deamon Tools appeared to crash at the star-up. I have tried to re-install the application several time, even disabling Symantec AV and I am still getting error message "Internal setup error. Error code 14. Contact support".

Running:
Window XP Pro SP2

The OS event logs would not reveal anything suspicious, but I got number of error in System Log ever since Symantec Endpoint Protection has been installed.

Event Type: Error
Event Source: Cdrom
Event Category: None
Event ID: 7
Date: 2/2/2008
Time: 6:27:46 PM
User: N/A
Computer: ZEUS
Description:
The device, \Device\CdRom1, has a bad block.

and

Event Type: Warning
Event Source: Cdrom
Event Category: None
Event ID: 51
Date: 2/2/2008
Time: 6:27:54 PM
User: N/A
Computer: ZEUS
Description:
An error was detected on device \Device\CdRom1 during a paging operation.


CD drive has not been used for days, no CD in the drive.

Adrian

[SUPPORT2]

Hello
1.Find the latest SPTD setup on disc-soft.com.
2.Disable your Symantec protection. Be sure your AV will not be enabled after reboot.
3.Use SPTD setup program to uninstall sptd driver. Then restart your system.
4.Install DT.

[bryka79]

Fixed!!!

Hi,

I had followed your instructions and pain has gone away... it works like a charm! Thanks lads!

Adrian B.

[0409588c]

Still fail and need detail information

Hi,

I download DTPro4120220Basic.exe from disc-soft.com and also disable endpoint protection. The error 14 window still pops out during installation. I want to know how to uninstall sptd driver? Need your help and thanks!

[Blazkowicz]

Just run SPTD installer and select uninstall.

For manual uninstall:

As last resort un-install all software using SPTD layer (e.g. Daemon Tools, Alcohol), open registry editor, browse to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\sptd

and set Start value to 4 (i.e. disabled), and reboot.

After reboot delete complete sptd key in services hive - you must enable all permissions on sptd/cfg key first.

Then reboot, and re-install, beginning with SPTD layer. After reboot check correct SPTD layer installation (see above) before re-installation of Daemon Tools!