Announcement

Collapse
No announcement yet.

DAEMON Tools Pro has encountered a problem and needs to be close.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • DAEMON Tools Pro has encountered a problem and needs to be close.

    Hey all..

    i just downloaded a trial version of DT Pro,i want to buy it later but cant open it..
    i need help i cant open DT Pro,it says DAEMON Tools Pro has encountered a problem and needs to be close.

    it says

    Error signature

    Appname: dtpro.exe Appver:5.2.0348 Modname: dtpro.exe
    Modever: 5.2.0.342 Offset: 0008ae40


    Im using windows Xp and Eset Nod32..

    What should i do??

  • #2
    Disable Eset Nod32 and try to install DTPro again.

    Comment


    • #3
      I disable the ESET and re install DT still it does not open!!

      What should i do?? I cant figure it out....

      Comment


      • #4
        When do you get this error (during installation or on program start)?
        Please share a screenshot with described error message.

        Comment


        • #5
          Hello,

          I have the same problem. Also using windows XP. I have no idea what Eset Nod32 is. The problem occurs on program start. I have uninstalled and re-installed. The problem persists. What to do ? Screen shot below -

          Click image for larger version

Name:	DT Client.jpg
Views:	1
Size:	217.1 KB
ID:	193523

          Stephen James.

          Comment


          • #6
            Originally Posted by Stephen James View Post
            Hello,

            I have the same problem. Also using windows XP. I have no idea what Eset Nod32 is. The problem occurs on program start. I have uninstalled and re-installed. The problem persists. What to do ? Screen shot below -

            [ATTACH=CONFIG]1528[/ATTACH]

            Stephen James.
            Happens to me something similar after an unattended installation, after starting Windows and all installed programs, including EndPoint ESET Antivirus 5. Windows gives blue screen and restarts.

            Code:
            Tipo de suceso:	Error
            Origen del suceso:	Application Error
            Categoría del suceso:	Ninguno
            Id. suceso:	1000
            Fecha:		21/08/2013
            Hora:		10:01:52 p.m.
            Usuario:		No disponible
            Equipo:	EQUIPO01
            Descripción:
            Aplicación con errores: dtpro.exe, versión: 5.2.0.348, módulo con error: engine.dll, versión 5.2.0.348, dirección de error 0x0009c146.
            
            Para obtener más información, vea el Centro de ayuda y soporte técnico en http://go.microsoft.com/fwlink/events.asp.
            Datos:
            0000: 41 70 70 6c 69 63 61 74   Applicat
            0008: 69 6f 6e 20 46 61 69 6c   ion Fail
            0010: 75 72 65 20 20 64 74 70   ure  dtp
            0018: 72 6f 2e 65 78 65 20 35   ro.exe 5
            0020: 2e 32 2e 30 2e 33 34 38   .2.0.348
            0028: 20 69 6e 20 65 6e 67 69    in engi
            0030: 6e 65 2e 64 6c 6c 20 35   ne.dll 5
            0038: 2e 32 2e 30 2e 33 34 38   .2.0.348
            0040: 20 61 74 20 6f 66 66 73    at offs
            0048: 65 74 20 30 30 30 39 63   et 0009c
            0050: 31 34 36 0d 0a            146..

            I'll try excluding engine.dll file to see if it starts.

            Comment


            • #7
              As the forum provides more of an additional/secondary user-to-user support please also contact the official support team (support-eml@disc-soft.com) with reference to this thread.

              Originally Posted by GMShaka View Post
              I'll try excluding engine.dll file to see if it starts.
              Or maybe the whole folder: How do I exclude certain files or folders from Real-time scanning? - ESET Knowledgebase

              Which OS are you using ?
              Same behaviour with current version 5.30 ?
              Also please provide the crash dump file.
              I'm not employed by Disc Soft and my views do not necessarily reflect the ones of the company.

              Comment

              Working...
              X