DTPro restarts computer when I try to open the full application.

[Hajjaj01]

I'm using Windows XP, and I was able to install Daemon Tools Pro 4.10.0218 without any problems. Daemon Tools works perfectly if I just use the tray icon. That is, I can easily mount images and things, but if I click on the full application, I get the little disclaimer window, then the full window appears for a second, then my mouse locks up, I can hear my drives being accessed, then my computer restarts. This happens every time, and has persisted through several re-installs. It wouldn't even be a problem if I didn't want to access the vIDE feature.

[Jito463]

Check your C:\Windows\Minidump directory for the last minidump file and post it here. You can also send it to support@daemon-tools.cc and reference this thread.

[Hajjaj01]

I hope this is what you're looking for. Every dump check reads the same.
BugCheck 9C, {4, 80545ff0, b2000000, 70f0f}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Followup: MachineOwner
---------
kd> !analyze -v
************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************
MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
x86 Processors
If the processor has ONLY MCE feature available (For example Intel
Pentium), the parameters are:
1 - Low 32 bits of P5_MC_TYPE MSR
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of P5_MC_ADDR MSR
4 - Low 32 bits of P5_MC_ADDR MSR
If the processor also has MCA feature available (For example Intel
Pentium Pro), the parameters are:
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
IA64 Processors
1 - Bugcheck Type
1 - MCA_ASSERT
2 - MCA_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing MCA.
3 - MCA_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
4 - MCA_FATAL
FW reported a fatal MCA.
5 - MCA_NONFATAL
SAL reported a recoverable MCA and we don't support currently
support recovery or SAL generated an MCA and then couldn't
produce an error record.
0xB - INIT_ASSERT
0xC - INIT_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
0xD - INIT_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
0xE - INIT_FATAL
Not used.
2 - Address of log
3 - Size of log
4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
AMD64 Processors
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 00000004
Arg2: 80545ff0
Arg3: b2000000
Arg4: 00070f0f
Debugging Details:
------------------
NOTE: This is a hardware error. This error was reported by the CPU
via Interrupt 18. This analysis will provide more information about
the specific error. Please contact the manufacturer for additional
information about this error and troubleshooting assistance.
This error is documented in the following publication:
- Bios and Kernel Developers Guid for AMD Athlon(r) 64 and AMD Opteron(r) Processors
Bit Mask:
MA Model Specific MCA
O ID Other Information Error Code Error Code
VV SDP ___________|____________ _______|_______ _______|______
AEUECRC| | | |
LRCNVVC| | | |
^^^^^^^| | | |
6 5 4 3 2 1
32109876543210987654321098765432109876543210987654 32109876543210
----------------------------------------------------------------
10110010000000000000000000000000000000000000011100 00111100001111
VAL - MCi_STATUS register is valid
Indicates that the information contained within the IA32_MCi_STATUS
register is valid. When this flag is set, the processor follows the
rules given for the OVER flag in the IA32_MCi_STATUS register when
overwriting previously valid entries. The processor sets the VAL
flag and software is responsible for clearing it.
UC - Error Uncorrected
Indicates that the processor did not or was not able to correct the
error condition. When clear, this flag indicates that the processor
was able to correct the error condition.
EN - Error Enabled
Indicates that the error was enabled by the associated EEj bit of the
IA32_MCi_CTL register.
PCC - Processor Context Corrupt
Indicates that the state of the processor might have been corrupted
by the error condition detected and that reliable restarting of the
processor may not be possible.
BUSCONNERR - Bus and Interconnect Error BUS{LL}_{PP}_{RRRR}_{II}_{T}_err
These errors match the format 0000 1PPT RRRR IILL
Concatenated Error Code:
--------------------------
_VAL_UC_EN_PCC_BUSCONNERR_30F
This error code can be reported back to the manufacturer.
They may be able to provide additional information based upon
this error. All questions regarding STOP 0x9C should be
directed to the hardware manufacturer.
BUGCHECK_STR: 0x9C_AuthenticAMD
CUSTOMER_CRASH_COUNT: 2
DEFAULT_BUCKET_ID: DRIVER_FAULT
PROCESS_NAME: Idle
LAST_CONTROL_TRANSFER: from 806d38df to 804f8925
STACK_TEXT:
80545fc8 806d38df 0000009c 00000004 80545ff0 nt!KeBugCheckEx+0x1b
80545fc8 00000000 0000009c 00000004 80545ff0 hal!HalpMcaExceptionHandler+0xdd
STACK_COMMAND: kb
SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: 0x9C_AuthenticAMD_ANALYSIS_INCONCLUSIVE
BUCKET_ID: 0x9C_AuthenticAMD_ANALYSIS_INCONCLUSIVE
Followup: MachineOwner
---------

[AnimeFighter]

have the same problem, but i always get an blue screen and can't do anything.

[Blazkowicz]

Which DT Pro version and which OS are you running?
Also can you please post latest minidump file (windows\minidump).