DAEMON Tools Lite v4.35.5 breaks Acronis 10 backup/restore ability

[thromit]

Hi,

I'm an advanced user and I have an issue where DAEMON Tools Lite v4.35.5 will break my ability to backup and restore ability using Acronis Backup and Recovery 10. I am running Windows 7 Ultimate which is up to date with all of the Windows updates. I assume it is a driver issue, but I'm beating my head against the wall trying to figure out for sure. Here is what I do know...

Installed Acronis 10 and made a incremental backup, installed Deamon Tools Lite, Acronis can't connect to the Managed Machine Service. Can't run an incremental backup, can't restore files, can't run a full backup, etc. Interestingly the MMS service is running and shows in task manager. Removed Daemon Tools lite and Acronis instantly began to work even without a reboot. I removed Acronis, and Daemon Tools in preparation of troubleshooting. Installed Daemon Tools, then Acronis same result as before.

I can’t seem to get Daemon Tools to report any errors, as it isn’t broken I guess it shouldn’t… Acronis basically just keeps telling me to reinstall Acronis, but I know it is an issue with Daemon Tools that is breaking Acronis. It seems like as soon as the virtual drive disappears the problem is resolved, so I assume it is that driver that is the issue. What can I do about this? I love Daemon Tools… but I can’t survive without Acronis either..


Below are the error messages in Windows Application Eventlog

Log Name: System
Source: Service Control Manager
Date: 12/24/2009 2:30:57 PM
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: OEM-PC

The Acronis Managed Machine Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
---------------------------------------

Log Name: Application
Source: Application Error
Date: 12/24/2009 2:30:55 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: OEM-PC

Faulting application path: C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
---------------------------------------

Below are the messages that Acronis is reporting directly


Type: Error
Date and time: 10/21/2009 1:58:06 PM
Backup plan: Backup 10/20/2009 3:07:15 PM
Task: Incremental backup
Code: 14,286,850(0xDA0002)
Module: 218
Owner: Acronis Agent User 2
Message:
Failed to run the backup and recovery engine.
Additional info:
Error code: 2
Module: 218
LineInfo: 600f7166ce397ef2
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to run the backup and recovery engine.
---------------------------------------

Type: Error
Date and time: 10/21/2009 1:58:06 PM
Backup plan: Backup 10/20/2009 3:07:15 PM
Task: Incremental backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: Acronis Agent User 2
Message:
Task 'Incremental backup' failed: 'Failed to run the backup and recovery engine.
Additional info:
Error code: 2
Module: 218
LineInfo: 600f7166ce397ef2
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to run the backup and recovery engine.
---------------------------------------

[Blazkowicz]

Please try DT Pro, it has newer code.

Also SPTD was never uninstalled?
Which exact version of Acronis 10?

[thromit]

Hi Blazkowicz, I uninstalled the Daemon Tools package which I assume automatically removed the SPTD, as I cannot find a program directly left behind. I'm afraid I don't know much about SPTD. I am using Acronis Backup and Recovery 10 Workstation. There are several versions of Acronis backup and Recovery 10 Workstation one is advanced, and another includes Universal Restore but I do not own those versions/options.

[Blazkowicz]

OK, so SPTD is still active during these tests (you need a seperate setup to uninstall it).

[thromit]

I think I need to know what SPTD is, as I'm assuming that is the driver emulation package? I was planning on doing your first suggestion by installing DT Pro as a test, but I need to rebuild a backup archive first.

Once it is finished and verified do you want to try DT Pro trial, or DT Lite without the SPTD?

I guess what I'm confused about is DL LIte is just an EXE so I'm not entirely sure what or how I can use another SPTD without trying a completely different package. Like when I was testing having removed Daemon Tools by uninstalling, it did/had to remove the SPTD, correct? I mean, if the SPTD was to blame it appears it was removed and is the reason why Acronis just started to work.

[Blazkowicz]

SPTD is an access driver without DT doesn't work at all.

So try DT Pro please.