Error Code: 14

[Ashin]

I am running Windows XP with ZoneAlarm firewall & McAfee antivirus. Every time I try and install Dlite (the latest version) I keep getting this error message: "Internal setup error. Error Code: 14. Contact support." I have read through the forum and followed the advice. I have changed the settings in ZoneAlarm to no avail. I have even disabled the program altogether with no luck. I have also uninstalled the toolbar for Mozilla. I have used Regcure to remove any trace of Dlite so that isn't the problem either. I am at my wits end here! Please help!

[Blazkowicz]

Uninstall the toolbar completely and not just for Mozilla.
If it is completely gone (also for IE) and you still have the error, please post running processes.

[Ashin]

I went ahead and uninstalled Internet Explorer since I couldn't figure out how to uninstall the addons. All I could do was disable them and that didn't help.
My processes that are running are:
McTray.exe
alg.exe
ctfmon.exe
devldr32.exe
iTunesHelper.exe
MOM.exe
shstat.exe
UdaterUI.exe
WLIDSVCM.exe
iPodService.exe
explorer.exe
wuauclt.exe
firefox.exe
mfeann.exe
mcshield.exe
vstskmgr.exe
sched.exe
svchost.exe
spoolsv.exe
ISWSVC.exe
WLIDSVC.exe
CCC.exe
FrameworkService.exe
engineserver.exe
lxdncoms.exe
ati2evxx.exe
svchost.exe
avshadow.exe
svchost.exe
mDNSResponder.exe
AppleMobileDeviceService.exe
avguard.exe
svchost.exe
svchost.exe
svchost.exe
ati2evxx.exe
naPrdMgr.exe
SeaPort.exe
lsass.exe
taskmgr.exe
services.exe
winlogon.exe
csrss.exe
smss.exe
mfevtps.exe
plugin-container.exe
svchost.exe
System
System Idle Process

Wish I could have just taken a SS and posted that! It would have been SO much faster! lol

[Blazkowicz]

ZoneAlarm toolbar is still active:
ISWSVC.exe


Also having installed two antivirus software is not recommended (McAfee and Antivir), this can slow down your pc extremely.

[LTH80]

for zonealarm users

go to c:\program files\checkpoint\ZAForcefield\

run uninstall.exe

this will remove forcefield but leave the rest of zonealarm alone

Daemon tools should install now

[Ashin]

Thanks for the help. I had to reformat my computer though and went ahead and installed DLite before I installed any security programs. It installed fine but now I get this message: "This program requires at least Windows 2000 with SPTD 1.60 or higher. Kernel debugger must be deactivated." I have every patch listed in the update section installed, so I don't know what to do.
BTW, the 2 anti-virus programs are to catch the things that one or the other program does not catch. Avira does not use much in the way of resources and I have the background scanner turned off for McAfee, so it doesn't slow my computer down at all. It also helps to have a lot of RAM I also have 3 anti-malware/spyware programs installed. You can never be to safe! lol

[Blazkowicz]

So you have not got an Error Code anymore? Only that message after installing DT and starting it.
Did you install SPTD 1.75 (DuplexSecure