I can't install sptd because it says i got active antivirus

[enomis666]

Hi, i recently find daemon tools unable to mount any virtual drive and after searching i
think it's a sptd issue. While installing sptd i get the error "system file write error.
Disable possible antivirus applications"and "sptd setup error code 16"right after.
I alredy deleted sptd from the REGEDIT following yours guide i found on the forum but
reinstalling sptd gives me the same error.i tried with other mounting programs and i got the same problems(sorry for that ).
I'm sure i disabled all the antivirus/antimalware/antispybot because i deleted most of them, deactivate windows defender and disabled avira.when i try to create a virtual drive i get the error "daemon tools pro error in driver 1500"(translated from italian).I use daemon tools lite.
I run windows 7 64bit on a intel core i3-380m,4 gb ddr3 memory.
Hope i gave you all the needed informations and sorry for my bad english.

[Terramex]

As the forum provides more of an additional/secondary user-to-user support please also contact
the official support team with reference to this thread.

Please attach or share your zipped "C:\Windows\inf\setupapi.dev.log" file.

Additionally, please download this tool: http://www.bustrace.com/downloads/devfilter.exe
Run it, highlight your optical drive on the left, then highlight upper/lower filters on the right.
Which filters are installed on your system ?

Also please try this Microsoft FixIt solution, reboot
Your CD or DVD drive can't read or write media

[enomis666]

So there's some more info:with the program devfilter i found no drive filters in my optiarc ad-7585h(no upper or lower).I found those:setupapi.dev.20130515_184656 and setupapi.dev.20130803_205433 but no .log file.i attached them (or at least i think so, the manage
attachment button is confused as i am).If it don't work can i share them with google drive?the microsft fix it didn't solve my problem.thank you for our help

[Terramex]

The log file has to be zipped. But as there is no setupapi.dev.log there seems to be no device installation issue. Skip that for the moment.

Please attach/upload a zipped Autoruns arn file (no installation required).

[enomis666]

I sent it as an e-mail. if can't read it i'll have to find out how to make work the attachament thing.

[Terramex]

Just start the Autoruns.exe and wait until the Scanning is finished.
Then select File->Save... in the menu bar. Now zip the resulting Autoruns.arn file.

[enomis666]

Sorry but i'm unable to attach it. when i hit the manage attachments button it enters a page where i should put the autoruns.zip file but if i try to drag it it just downloads him from browser(strange).The only thing working in that page is the ? button in the upper right that tells me wich kind of file i can use .I see no other way to give you this file beside link it in google drive or posting it extended. Excuse me if i'm in error

[Terramex]

No problem with Google drive, but the Autoruns.zip you've uploaded doesn't contain the AutoRuns.arn analysis file

Just out of curiosity, which browser are you using ? Any add-on blocking JavaScripts ?

[Terramex]

Ok, got your new link. But when i follow that link i'm asked to log in

[enomis666]

sorry for the delay i was't home lately.now you should be able to take the file.however i'm using google chrome and the only add-ons im' using are adblocker and pop up blocker