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Daemon Tools Pro Advanced v5.4 Install/Uninstall Issue

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  • Daemon Tools Pro Advanced v5.4 Install/Uninstall Issue

    Up until today I had been using Daemon Tools Pro advanced v5.3 without issue. Today when i fired it up to use it, I was prompted to download and install the latest version (v5.4) so I did so. I rebooted when prompted and logged back in. When I tried to launch Daemon Tools, it just did nothing other than chance the cursor to the waiting cursor like it was going to launch, and then it just went back to the standard pointing cursor. I tried this several times with the same results. I brought up task manager to see if it was actually launching and I could see the EXE show up in the process list and then terminate. So I brought up my Application Event logs and found that DTPro.exe was crashing on launch. I tried digging something up on the error via Google, but came up empty. I also checked the forums here and also found nothing.

    This is the error that I get:
    Code:
    Faulting application name: DTPro.exe, version: 5.4.0.377, time stamp: 0x525fb299
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
    Exception code: 0xc06d007e
    Fault offset: 0x0000c41f
    Faulting process id: 0x1714
    Faulting application start time: 0x01ced5a11cbf84bd
    Faulting application path: C:\Program Files (x86)\DAEMON Tools Pro\DTPro.exe
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: 6a92655b-4194-11e3-ac1a-c86000246dff
    Along with the appcrash:
    Code:
    Fault bucket 3903929221, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: DTAgent.exe
    P2: 5.4.0.377
    P3: 525fb288
    P4: KERNELBASE.dll
    P5: 6.1.7601.18229
    P6: 51fb1116
    P7: c06d007e
    P8: 0000c41f
    P9: 
    P10: 
    
    Attached files:
    C:\Users\hardytm.METALMANIA\AppData\Local\Temp\WERF131.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\Users\hardytm.METALMANIA\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_DTAgent.exe_a88dfc9ef7209f52cb6b9381f1faf8f9a718b_1ea9fbdb
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 697a4c41-4194-11e3-ac1a-c86000246dff
    Report Status: 0
    I've tried uninstalling the software but get similar errors. I've also tried re-intalling it and installing an older version. Re-install of 5.4 gives the same errors and trying to install an older version just tells me that there is already a newer version installed.

    I've tried all of this in safe mode as well.

    I've also run a virus scan and came up with nothing.

    I'm running Win7 x64 SP1 and as stated this is happening with Daemon Tools Pro Advanced v5.4.

  • #2
    Dear Customer,

    Please, uninstall DTPro manually, like described Removing DAEMON Tools Lite manually | daemon-help.com online-help, then,
    Restart your system, find license. dat file in "Application Data", which is in User's Account. For example (C:\Documents and Settings\All Users\Application Data\DAEMON Tools Pro).
    Find out License.dat file, remove this folder.
    Download manually new DTPro 5.4.0 from our web-site (http://www.disc-soft.com/products/dtproStd) and install manually.
    Don't worry! Be Happy!

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