SYSTEM_THREAD_EXCEPTION_NOT_HANDLED BSOD after installing SPTD driver on Windows 8.1

[b_n3gativ3]

It would be worth a try.
Either way, I would Install that hotfix and edit the registry as described in the Microsoft link above.
That way you get a better crash analysis.

I gave up on this. Today I did clean install of Windows 7 Ultimate with Service Pack 1 (x64). I installed DAEMON Tools Ultra and the SPTD driver and there was no BSOD like before but unfortunately when I tried to mount to psysical drive It gave me the error "Can't attach to non-ATAPI device" on DAEMON Tools Ultra 5 and "No devices were found" on version 4.1.0 (I tried both versions).
Any ideas how to fix this ?

[Terramex]

Which motherboard do you have ?

Do you have ImgBurn installed ?
If not, please download from here and install: MajorGeeks.Com - MajorGeeks

Run ImgBurn, choose any mode (e.g. Discovery), select your optical drive under 'Destination', then open Tools/Drive -> Family Tree
Which controller & driver is listed in the Family Tree window ?

[b_n3gativ3]

Which motherboard do you have ?

Which controller & driver is listed in the Family Tree window ?

<-- This is after I deleted Daemon Tools Ultra 5 and its SPTD driver with Revo Uninstaller Pro

[Terramex]

We need a tracing log of your system.
Official support will get in touch with you and will give you instructions and a download link for the tracing tool.

[SUPPORT1]

Hello,


It gave me the error "Can't attach to non-ATAPI device" on DAEMON Tools Ultra 5 and "No devices were found" on version 4.1.0 (I tried both versions).
Any ideas how to fix this? - Yes, we need trace a boot logs regarding this issue. Maybe SPTD doesn't detect correctly the device connection. Please mail on support-eml@disc-soft.com

[b_n3gativ3]

Hello,


It gave me the error "Can't attach to non-ATAPI device" on DAEMON Tools Ultra 5 and "No devices were found" on version 4.1.0 (I tried both versions).
Any ideas how to fix this? - Yes, we need trace a boot logs regarding this issue. Maybe SPTD doesn't detect correctly the device connection. Please mail on support-eml@disc-soft.com

Dear Customer,
Thank you for contacting our support team.

The mount to physical device feature don't work with non-ATAPI devices.
Please specify what Windows OS? Please also specify the SPTD version that installed.

Can you also tell what controller is used to your CD-ROM? You see it please go to Device manager - DVD\CD-ROM drivers. Select your optical drive and go to View - Devices by connection where you can see the connection type (as example look at screenshots):





Here is how the situation looks like on my PC:



I still cannot understand what is wrong and why I get this freaking message "No devices were found"... Maybe the CD-ROM should be connected to ATA Channel 0 not 1. I don't know...
Please, help me fix this issue !

[SUPPORT1]

Hello,


We sent you required steps yesterday. Have you got it? In case no please provide another email for correspondence. Also please check the SPAM folder, the replies might be accidentally forwarded to a SPAM folder.

[b_n3gativ3]

Hello,


We sent you required steps yesterday. Have you got it? In case no please provide another email for correspondence. Also please check the SPAM folder, the replies might be accidentally forwarded to a SPAM folder.

I didn't receive anything. Could you please resend your reply ?