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  • #1

    Installation Hangs

    Hey All,

    First off, I just wanted to thank you for providing such a great tool. Though I am a noob on this board, I have been using DT for a good long while now. It has saved me much aggrevation on gaining access to required CD archives. Awesome work all around. Now with that aside, onto my problem. :wink:

    I have used DT on a number of different workstations, without fail. Recently I tried to install it to a Toshiba Laptop (Protege 7200 CTE). The initial setup runs as normal, however when the setup tries to execute the .msi package the system immediately freezes and is unrecoverable. Following the system restart nothing has been added to the system. The system appears to hang before anything is able to be installed.

    I have traced back the normally installed files and registry entries, nothing was at all added.

    I tried running the installation directly by using the .msi package with the same results. Installation was attempted with the unit both docked and undocked.

    As help the following text was grabbed using the /L*v option:

    ********************


    === Verbose logging started: 5/18/2003 23:57:44 Build type: SHIP UNICODE 2.00.2600.01 Calling process: C:\WINNT\system32\msiexec.exe ===
    MSI (c) (48:80): Resetting cached policy values
    MSI (c) (48:80): Machine policy value 'Debug' is 0
    MSI (c) (48:80): ******* RunEngine:
    ******* Product: daemon.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (c) (48:80): Machine policy value 'DisableUserInstalls' is 0
    MSI (c) (48:80): Cloaking enabled.
    MSI (c) (48:80): End dialog not enabled
    MSI (c) (48:80): Original package ==> C:\Data\Temp\daemon\daemon.msi
    MSI (c) (48:80): Package we're running from ==> C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\36072.msi
    MSI (c) (48:80): APPCOMPAT: looking for appcompat database entry with ProductCode '{7A27AE24-F5B8-4ABC-B3DA-AB57BC7309FB}'.
    MSI (c) (48:80): APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (48:80): Machine policy value 'TransformsSecure' is 0
    MSI (c) (48:80): User policy value 'TransformsAtSource' is 0
    MSI (c) (48:80): APPCOMPAT: looking for appcompat database entry with ProductCode '{7A27AE24-F5B8-4ABC-B3DA-AB57BC7309FB}'.
    MSI (c) (48:80): APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (48:80): Transforms are not secure.
    MSI (c) (48:80): Command Line: CURRENTDIRECTORY=C:\Data\Temp\daemon CLIENTUILEVEL=0 CLIENTPROCESSID=840 %HOMEPATH=\ %HOMEDRIVE=C: %HOMESHARE=
    MSI (c) (48:80): Product Code passed to Engine.Initialize: ''
    MSI (c) (48:80): Product Code from property table before transforms: '{7A27AE24-F5B8-4ABC-B3DA-AB57BC7309FB}'
    MSI (c) (48:80): Product Code from property table after transforms: '{7A27AE24-F5B8-4ABC-B3DA-AB57BC7309FB}'
    MSI (c) (48:80): Product not registered: beginning first-time install
    MSI (c) (48:80): Entering CMsiConfigurationManager::SetLastUsedSource.
    MSI (c) (48:80): User policy value 'SearchOrder' is 'nmu'
    MSI (c) (48:80): Adding new sources is allowed.
    MSI (c) (48:80): Package name extracted from package path: 'daemon.msi'
    MSI (c) (48:80): Package to be registered: 'daemon.msi'
    MSI (c) (48:80): Note: 1: 2262 2: AdminProperties 3: -2147287038
    MSI (c) (48:80): Machine policy value 'DisableMsi' is 0
    MSI (c) (48:80): Machine policy value 'AlwaysInstallElevated' is 0
    MSI (c) (48:80): User policy value 'AlwaysInstallElevated' is 0
    MSI (c) (48:80): Product installation will be elevated because user is admin and product is being installed per-machine.
    MSI (c) (48:80): Running product '{7A27AE24-F5B8-4ABC-B3DA-AB57BC7309FB}' with elevated privileges: Product is assigned.
    MSI (c) (48:80): TRANSFORMS property is now:
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Application Data
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Favorites
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\NetHood
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\My Documents
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\PrintHood
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Recent
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\SendTo
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Templates
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Local Settings\Application Data
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\My Documents\My Pictures
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Start Menu\Programs\Administrative Tools
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Start Menu\Programs\Startup
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Start Menu\Programs
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Start Menu
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Administrator\Desktop
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Templates
    MSI (c) (48:80): SHELL32::SHGetFolderPath returned: C:\WINNT\Fonts
    MSI (c) (48:80): Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
    MSI (c) (48:80): MSCOREE not loaded loading copy from system32
    MSI (c) (48:80): Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (c) (48:80): Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    === Logging started: 5/18/2003 23:57:45 ===
    MSI (c) (48:80): Machine policy value 'DisableRollback' is 0
    MSI (c) (48:80): User policy value 'DisableRollback' is 0
    MSI (c) (48:80): Doing action: INSTALL
    Action start 23:57:45: INSTALL.
    MSI (c) (48:80): UI Sequence table 'InstallUISequence' is present and populated.
    MSI (c) (48:80): Running UISequence
    MSI (c) (48:80): Doing action: DIR_CA_TARGETDIR
    Action start 23:57:45: DIR_CA_TARGETDIR.
    Action ended 23:57:45: DIR_CA_TARGETDIR. Return value 1.
    MSI (c) (48:80): Doing action: LaunchConditions
    Action start 23:57:45: LaunchConditions.
    MSI (c) (48:80): Note: 1: 2262 2: LaunchCondition 3: -2147287038
    Action ended 23:57:45: LaunchConditions. Return value 1.
    MSI (c) (48:80): Skipping action: SetAllUsers (condition is false)
    MSI (c) (48:80): Doing action: DaemonFindRelatedProducts
    Action start 23:57:45: DaemonFindRelatedProducts.
    MSI (c) (48:80): Creating MSIHANDLE (1) of type 790542 for thread 128
    Action ended 23:57:45: DaemonFindRelatedProducts. Return value 1.
    MSI (c) (48:80): Skipping action: AppSearch (condition is false)
    MSI (c) (48:80): Skipping action: CCPSearch (condition is false)
    MSI (c) (48:80): Skipping action: RMCCPSearch (condition is false)
    MSI (c) (48:80): Doing action: ValidateProductID
    Action start 23:57:45: ValidateProductID.
    Action ended 23:57:45: ValidateProductID. Return value 1.
    MSI (c) (48:80): Doing action: CostInitialize
    Action start 23:57:45: CostInitialize.
    Action ended 23:57:45: CostInitialize. Return value 1.
    MSI (c) (48:80): Doing action: FileCost
    Action start 23:57:45: FileCost.
    MSI (c) (48:80): Note: 1: 2205 2: 3: MsiAssembly
    MSI (c) (48:80): Note: 1: 2262 2: Class 3: -2147287038
    MSI (c) (48:80): Note: 1: 2262 2: Extension 3: -2147287038
    MSI (c) (48:80): Note: 1: 2262 2: TypeLib 3: -2147287038
    Action ended 23:57:45: FileCost. Return value 1.
    MSI (c) (48:80): Doing action: CostFinalize
    Action start 23:57:45: CostFinalize.
    MSI (c) (48:80): Note: 1: 2205 2: 3: Patch
    MSI (c) (48:80): Note: 1: 2262 2: Condition 3: -2147287038
    MSI (c) (48:80): Target path resolution complete. Dumping Directory table...
    MSI (c) (48:80): Note: target paths subject to change (via custom actions or browsing)
    MSI (c) (48:80): Dir (target): Key: _32B0785618074E9F85FF11AFDB88E5DD , Object: C:\
    MSI (c) (48:80): Dir (target): Key: _55F83188CABA4F3480A16E884F6F4C71 , Object: C:\
    MSI (c) (48:80): Dir (target): Key: _4323203CD887437B87B687952BB4F931 , Object: C:\
    MSI (c) (48:80): Dir (target): Key: TARGETDIR , Object: C:\Program Files\D-Tools\
    MSI (c) (48:80): Dir (target): Key: SystemFolder , Object: C:\WINNT\System32\
    MSI (c) (48:80): Dir (target): Key: _416FF36547B04809A3909DD2EA2043DD , Object: C:\WINNT\System32\IOSUBSYS\
    MSI (c) (48:80): Dir (target): Key: _D0A7FE9AC8274F5E9FD1BAAF8B6D7E23 , Object: C:\WINNT\System32\Drivers\
    MSI (c) (48:80): Dir (target): Key: WindowsFolder , Object: C:\WINNT\
    MSI (c) (48:80): Dir (target): Key: _1F42989E3EDB4C499A746D04DCDCE743 , Object: C:\WINNT\All Users\
    MSI (c) (48:80): Dir (target): Key: _A9649DDE75304CCDA4E35220AD4AE577 , Object: C:\WINNT\All Users\Desktop\
    MSI (c) (48:80): Dir (target): Key: _B25C0A8FD6A64EB786037738FAC9F77D , Object: C:\WINNT\INF\
    MSI (c) (48:80): Dir (target): Key: _C3FBBC32747343E484C25A053ACF94D4 , Object: C:\Program Files\D-Tools\English\
    MSI (c) (48:80): Dir (target): Key: _1DE94C1880F34905B3C33705988CDB36 , Object: C:\Program Files\D-Tools\English\Help\
    MSI (c) (48:80): Dir (target): Key: _8AE350A7621545D0B17B2DDFEC07ED63 , Object: C:\Program Files\D-Tools\Icons\
    MSI (c) (48:80): Dir (target): Key: DesktopFolder , Object: C:\Documents and Settings\All Users\Desktop\
    MSI (c) (48:80): Dir (target): Key: _B3DE7CBE813C447B940BBF41228D3B0D , Object: C:\
    MSI (c) (48:80): Note: 1: 2205 2: 3: MsiAssembly
    MSI (c) (48:80): Note: 1: 2228 2: 3: MsiAssembly 4: SELECT `MsiAssembly`.`Attributes`, `MsiAssembly`.`File_Application`, `MsiAssembly`.`File_Manifest`, `Component`.`KeyPath`FROM `MsiAssembly`, `Component`WHERE `MsiAssembly`.`Component_`= `Component
    `.`Component`AND `MsiAssembly`.`Component_`= ?
    MSI (c) (48:80): Note: 1: 2262 2: IsolatedComponent 3: -2147287038
    MSI (c) (48:80): Note: 1: 2262 2: BindImage 3: -2147287038
    Action ended 23:57:46: CostFinalize. Return value 1.
    MSI (c) (48:80): Doing action: WelcomeForm
    Action start 23:57:46: WelcomeForm.
    Info 2898. VSI_MS_Sans_Serif13.0_0_0, MS Sans Serif, 0
    Info 2898. VSI_MS_Sans_Serif16.0_1_0, MS Sans Serif, 0
    DEBUG: Error 2826: Control Control22 on dialog WelcomeForm extends beyond the boundaries of the dialog to the right by 3 pixels
    Internal Error 2826. WelcomeForm, Control22, to the right
    DEBUG: Error 2826: Control Control21 on dialog WelcomeForm extends beyond the boundaries of the dialog to the right by 3 pixels
    Internal Error 2826. WelcomeForm, Control21, to the right
    DEBUG: Error 2826: Control Control12 on dialog WelcomeForm extends beyond the boundaries of the dialog to the right by 3 pixels
    Internal Error 2826. WelcomeForm, Control12, to the right

    ********************

    I tested against multiple installation attempts and the log always ends at the same spot.

    Installation was attempted with packages:
    v3.33
    v3.29
    v3.26

    I might have tried with v3.23 as well, but that was a while ago and I can't remember.

    This is a clean install of Win2K Pro + SP3 and all the current patches/hotfixes. I have been able to install other software to unit without problem (items that use the Windows Packager as well). No burning software or cd burner is installed. Installation was attempted both before and after the installation of AV software (it was disabled post install).

    I would think that the last errors listed in the log would be non-fatal, however I don't know what the installation package is attempting after that. I suppose I could reinstall the software to another unit and trace it myself, but I thought it might be easier to make a posting here in case something does need to be updated in the .MSI package.

    Thanks for the help !!!
    Tags: None
  • #2
    Those errors you see in log are not fatal - but something else happens when you press next, do you? Does it allow you to select destination folder or it freezes at welcome screen?

    Comment

    • #3
      Venom,

      Thanks for the reply. In answer to your question, what happens depends on how the setup is launched.

      If I use the default setup package from the download file the following happens:

      - The setup package is run.
      - The EULA appears with no problem.
      - Clicking "Accept" quickly steps though the extraction
      and the readme.txt is loaded.
      - The readme text closed and the
      'Do you want to launch "setup.exe" now?" appears.
      - After clicking next the "Preparing the installer" dialogue
      from the .msi briefly appears.
      - After this the dialogue is cleared from the screen
      (presumably to load the next dialogue)
      and the system is
      totally locked. The video shows the desktop, no other screen
      is loaded, and mouse/keyboard input is unavailable.

      I have run this with this with Task Manager running. When the system locks up all system services are frozen. On the rare occasion the first dialogue of the .msi package will load with the "Next" button available. If next is clicked the system locks up as described above. In both cases the log file reports the same information.

      When attempting to run the file directly from the .msi package it is much the same:

      - The .msi package is run.
      - The "Preparing the installer" dialogue briefly appears and
      the system locks up as described above.

      Basically the installation never goes beyond this point. As I have said before, I have no problems installing any other software. The system has been wiped and reinstalled clean a couple of times in the attempt to get DT running.

      Any input would be much appreciated.

      Thanks !!!

      Comment

      • #4
        Really weird situation - do you use Windows Installer 2.0?

        Comment

        • #5
          Really weird . . . :wink:

          Okay, I will give you that !!! Yes, the installer version is v2.0.

          This is on a clean install of Win2K Pro, I don't have problems installing anything that uses the same packager system.

          Is some non .msi based install available ???

          Thanks !!!

          Comment

          • #6
            I've heard windows installer 2.0 on win2k causes problems. The solution is to install windows installer 1.7. I suggest googling for instructions and download.

            Comment

            • #7
              Thanks for the tip. I did some searches for the Windows Installer v1.7, unfortunately most all the returns I found were redirected to the current v2.0. I did try download the current Windows Installer redistribution package. The installation/update of that yielded no no change in the installation attempt.

              Any other thoughts ???

              Comment

              • #8
                Operating System: Windows 2000 SP4
                Burning Software: NONE
                Anti-virus Software: NONE
                DAEMON Tools Version: 3.41

                Hi Ender!

                Have you been able to install the deamon tools successfully? I have the same problem like you with a Toshiba Satellite Pro 4200 Notebook I'm using Win 2000 SP4. I tried to install the tools on a fresh installation but the system freezes every time after the Readme.txt when i press next

                Do you allready know a solution for the problem?? or is this a Toshiba Problem?

                cu

                Comment

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